NM
Nelly M

1 reviews | Active since Aug 2017

16 May 2024, 08:09

Horrible

Good day I had an emergency 14th of may, I was taken to netcare, to my embarrassment I was told to pay R21000 upfront and my medical cover will pay me afterwards /claimed. Mind you I almost lost my pregnancy and from netcare parking had to be taken to a 20 minutes away public hospital since my condition was critical getsavvi is misleading people I've been with them for more than 5years and suddenly I'm being told I should pay and claim later, who has R21000 lying around? And should I have that cash around why would I be wasting my money paying for non access services.

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Replies (2)
Getsavvi Health
Getsavvi Health's reply16 May 2024, 08:39
Official
 Good day Nelly Mabika

We hereby confirm receipt of your complaint. 

We sincerely apologize for any inconvenience you may have experienced. 

Kindly note, that the matter is currently being investigated and feedback will be provided soon. 

Regards
Lesley on behalf of GetSavvi Health  
Getsavvi Health
Getsavvi Health's reply24 May 2024, 09:12
Official
Good day Nelly

We would like to sincerely apologize for the experience you’ve had with GetSavvi Health.  

Due to the confidentiality of the information provided, we have responded to you privately via email, to provide you with feedback.

Thank you for giving us the opportunity to resolve your concerns.

Should you have any further concerns, please contact us via email or telephone. 

Siddeeq on behalf of GetSavvi Health.