UB
Ursula B
1 reviews | Active since Jun 2023
05 Jun 2023, 15:56
Help me understand what is going on
This morning my husband called to get feel better vouchers and had to answer an almost 10 minute pop quiz before it was actually processed. When it was processed.... It was done wrong also. The struggle is real with this poeple, don't know what's going on there but someone is doing something wrong😴
Helpful (0)
Replies (7)0
Replies (7)
Getsavvi Health's replyOfficial
05 Jun 2023, 16:04 Good day Ursula
We hereby confirm receipt of your complaint.
Kindly note, the matter is currently being investigated and feedback will be provided soon.
Regards
Lesley on behalf of GetSavvi Health
We hereby confirm receipt of your complaint.
Kindly note, the matter is currently being investigated and feedback will be provided soon.
Regards
Lesley on behalf of GetSavvi Health
Getsavvi Health's reply05 Jun 2023, 16:04
Official
Good day Ursula
We hereby confirm receipt of your complaint.
Kindly note, the matter is currently being investigated and feedback will be provided soon.
Regards
Lesley on behalf of GetSavvi Health
We hereby confirm receipt of your complaint.
Kindly note, the matter is currently being investigated and feedback will be provided soon.
Regards
Lesley on behalf of GetSavvi Health
UB
Ursula B's updateReviewer Update
06 Jun 2023, 11:40I am still waiting for a response from previous complaint. My husband also received a call saying that our previous bill of a hospital visit has been rejected, all this money we are paying and you have nothing to show for it. It's time to say good bye. I'm tired of paying this bill and issue after issue when it's time for you to pay.
UB
Ursula B's update06 Jun 2023, 11:40
Reviewer Update
I am still waiting for a response from previous complaint. My husband also received a call saying that our previous bill of a hospital visit has been rejected, all this money we are paying and you have nothing to show for it. It's time to say good bye. I'm tired of paying this bill and issue after issue when it's time for you to pay.
Getsavvi Health's replyOfficial
07 Jun 2023, 13:20Good day Ursula
Kindly note, that we are trying to contact the main member of the policy, but we are unable to reach him on his mobile number. We have sent Mr Blankenberg a email and await his response so that we can contact him and address his concerns .
Regards
Lesley on behalf of GetSavvi Health
Kindly note, that we are trying to contact the main member of the policy, but we are unable to reach him on his mobile number. We have sent Mr Blankenberg a email and await his response so that we can contact him and address his concerns .
Regards
Lesley on behalf of GetSavvi Health
Getsavvi Health's reply07 Jun 2023, 13:20
Official
Good day Ursula
Kindly note, that we are trying to contact the main member of the policy, but we are unable to reach him on his mobile number. We have sent Mr Blankenberg a email and await his response so that we can contact him and address his concerns .
Regards
Lesley on behalf of GetSavvi Health
Kindly note, that we are trying to contact the main member of the policy, but we are unable to reach him on his mobile number. We have sent Mr Blankenberg a email and await his response so that we can contact him and address his concerns .
Regards
Lesley on behalf of GetSavvi Health
Getsavvi Health's replyOfficial
07 Jun 2023, 14:38Good day Ursula
We would once again like to sincerely apologise for the experience you’ve had..
Due to the confidentiality of the information provided, we have responded to Mr Blankenberg privately via telephone and resolved the matter.
Should you have any further concerns, please contact us via email or telephone.
Lesley on behalf of GetSavvi Health
We would once again like to sincerely apologise for the experience you’ve had..
Due to the confidentiality of the information provided, we have responded to Mr Blankenberg privately via telephone and resolved the matter.
Should you have any further concerns, please contact us via email or telephone.
Lesley on behalf of GetSavvi Health
Getsavvi Health's reply07 Jun 2023, 14:38
Official
Good day Ursula
We would once again like to sincerely apologise for the experience you’ve had..
Due to the confidentiality of the information provided, we have responded to Mr Blankenberg privately via telephone and resolved the matter.
Should you have any further concerns, please contact us via email or telephone.
Lesley on behalf of GetSavvi Health
We would once again like to sincerely apologise for the experience you’ve had..
Due to the confidentiality of the information provided, we have responded to Mr Blankenberg privately via telephone and resolved the matter.
Should you have any further concerns, please contact us via email or telephone.
Lesley on behalf of GetSavvi Health
UB
Ursula B's updateReviewer Update
13 Jun 2023, 18:27From where I'm standing the Matter has not been resolved, not medically justified card is a poor excuse. I hope poeple that reads this takes note that this medical scheme is all just mickey mouse. 7 Years of loyalty towards this company and nothing to show for it. Good bye
UB
Ursula B's update13 Jun 2023, 18:27
Reviewer Update
From where I'm standing the Matter has not been resolved, not medically justified card is a poor excuse. I hope poeple that reads this takes note that this medical scheme is all just mickey mouse. 7 Years of loyalty towards this company and nothing to show for it. Good bye
Getsavvi Health's replyOfficial
14 Jun 2023, 10:14Good day Ursula
We apologise for the frustrating experience you've had . We have resolved the complaint relating to the feel better fast voucher request with Mr Blankenberg.
We've instructed our complaints team to liaise with the relevant department to get insight into the matter regarding the hospital bill query.
We will be in touch as soon.
Lesley on behalf of GetSavvi Health
We apologise for the frustrating experience you've had . We have resolved the complaint relating to the feel better fast voucher request with Mr Blankenberg.
We've instructed our complaints team to liaise with the relevant department to get insight into the matter regarding the hospital bill query.
We will be in touch as soon.
Lesley on behalf of GetSavvi Health
Getsavvi Health's reply14 Jun 2023, 10:14
Official
Good day Ursula
We apologise for the frustrating experience you've had . We have resolved the complaint relating to the feel better fast voucher request with Mr Blankenberg.
We've instructed our complaints team to liaise with the relevant department to get insight into the matter regarding the hospital bill query.
We will be in touch as soon.
Lesley on behalf of GetSavvi Health
We apologise for the frustrating experience you've had . We have resolved the complaint relating to the feel better fast voucher request with Mr Blankenberg.
We've instructed our complaints team to liaise with the relevant department to get insight into the matter regarding the hospital bill query.
We will be in touch as soon.
Lesley on behalf of GetSavvi Health
UB
Ursula B's updateReviewer Update
14 Jun 2023, 20:21Lesley, How is it that I have already gotten feedback, which is was bad news... That you don't even know about it? I cannot understand that you're poeple sit there and decide what is an emergency and what is not. It's ridiculous. Don't go through to much trouble, I am looking at other options.
UB
Ursula B's update14 Jun 2023, 20:21
Reviewer Update
Lesley, How is it that I have already gotten feedback, which is was bad news... That you don't even know about it? I cannot understand that you're poeple sit there and decide what is an emergency and what is not. It's ridiculous. Don't go through to much trouble, I am looking at other options.