GetSavvy do not do what they say

Bad service again. Son became ill in another town.Contacted GetSavvi.So they knew what he was experiencing medical wise and at what medical facility he was.GetSavvy mailed him a letter that they will pay.now they come with stories that the doctor he saw is not a GetSavvy dr and the bloodwork he wanted,also not going to pay.it was an emergency issue when son went to hospital.Does GetSavvy not know how an emergency prosedure at a hospital works? The dr on duty there is the one you see and if he needs more clarity he will do whatever it takes to stabilise the patient. So this dr then wanted blood done.Now GetSavvy comes with the excuse but the dr did not do a referral for the blood.They suppose to know how emergency rooms work. No dr will sit and first write a letter to Pathcare or Ampath to request blood. Drs will just ask the nurse to request the blood and the blood gets taken.My son confirmed with us the day he went there, that GetSavvy was informed that blood will be needed to test for his medical situation he had. Now they just dont want to pay.