1 reviews | Active since Jun 2018
GEtSavvi - I think not.
This health insurance is by far the ****tiest one, they were not helpful to begin with. They have a "24hour" emergency number... We phoned at 3am onwards and only got through at 8am?? when we finally got through, they would not assist us. Literally this was the explanation: " If you are not directly in an emergency we cannot help you." so basically they cannot help you if you are having symptoms or you are about to have a heart attack.. they can only help you once you are having the heart attack... so basically when you are dead they can help. "We make life easier, private hospitals with GetSavvi." umh no... they refused to help my father and we had no choice but to take him to a government hospital. I even asked the man on the telephone if they are really going to let their client down like this, if there is nothing they can do to help? his response was bluntly "no, its not our problem". What a real frikken help. i have never been so upset in my life... my parents have been paying this thing for months and when the time came to actually use it for the hospital plan, they would not assist, they would rather have their clients die first.
Also.. no body knows this damn thing either?? the ambulance thought we were crazy, the hospitals have never heard of it either.. the hospitals listed are not even accompanied by them.. what a real Eff up.
I do not recommend this ****, their assistance is even worse. Rather pay more for a proper medical aid that you know wont let you down.
GetSavvi - you are a real let down.
Dear Chemone,
Thank you for escalating your concerns to us.
We would like to apologise for the bad experience that you and your parents have had. We are currently conducting an internal investigation into this matter, and will contact you as soon as we have feedback.
To assist us with the investigation, please can you provide us with the telephone number that was used to contact us, and the approximate time. Would you also provide us with your telephone contact details so that we can contact you with feedback regarding this issue.
On behalf of the GetSavvi team, please accept our apologies for the poor service that you received. Be assured that we will be in touch to provide feedback.
Should you have any questions or concerns, please do not hesitate to contact us on ***.
Kind regards
Fabian Williams, on behalf of the GetSavvi team
Dear Chemone,
Thank you for escalating your concerns to us.
We would like to apologise for the bad experience that you and your parents have had. We are currently conducting an internal investigation into this matter, and will contact you as soon as we have feedback.
To assist us with the investigation, please can you provide us with the telephone number that was used to contact us, and the approximate time. Would you also provide us with your telephone contact details so that we can contact you with feedback regarding this issue.
On behalf of the GetSavvi team, please accept our apologies for the poor service that you received. Be assured that we will be in touch to provide feedback.
Should you have any questions or concerns, please do not hesitate to contact us on ***.
Kind regards
Fabian Williams, on behalf of the GetSavvi team
