GETSAVVI HEALTH BAD SERVICE

I took Getsavvi health benefits on the 09-01-2020 for my partner and I. Conversation with the consultant was if we not married I need to forward affidavit stating we staying together for so many years and his ID number which I did on the 20-01-2020 to *** I even received a confirmation e-mail that they have received.

From the initial conversation the consultant said that she’s going to send me the plan benefits documents confirmation till today I have not received, I sent them an e-mail on the 20/01/2020 querying that I have not received confirmation documents and called same day requesting documents to be e-mailed to me and I was told they had a problem with e-mails will be sent to me in 5 minutes nothing was sent to me , I sent them an e-mail that they must not debit my account without written document confirmation, they went ahead and debited my account for one person instead of two people as discussed and nothing was commutated with me , I have sent numerous e-mails to *** and no one is responding when you call the customer number you get told resend the e-mail will come back to you , I spoke to Namhla this morning who requested that I resend my e*mail to *** will come back to me 40 minutes later I have not received an e-mail , I have sent them an e-mail to cancel my plan no one has come back to me you cannot even reverse their debit orders, I am very ****ed off their service is so bad . too quick to debit but cannot assist clients which means when I need help I wont be assisted wit the policy. I want them to cancel and stop debiting my account I’ll request other quotes.