Get savvis disappointing!!!!

So happy was I to move over to get savvis health insurance, whilst looking at the plans and the benefits I changed over almost immediately, I was signed up, I was asked to provide my medical certificate from my previous medical aid in order for the waiting period to be waived, I had done just that and was also advised I can use my insurance, few weeks down the line i visit my doctor for a checkup only for him to tell me that i am not active on the plan yet , i had emailed and queried this and was advised once more that the waiting period would be waived and i could go ahead and use my insurance, which till date has not been done.

I have been paying get savvis for just over 2/3 months only because i was misled that I could use it asap

The issue has not been resolved, and i want the payments reimbursed as i will not accept paying for something that cant be used