SP
Shadrina P
1 reviews | Active since Sept 2019
09 Sept 2019, 20:10
Extremely bad customer service
In May 2019 we was rushed of to hospital for chest pains. My husband called through to get authorization from getsavvi. They said it was an emergency and they will dispatch an ambulance. It is now September 2019 and the hospital is still not paid. On top of that I am receiving summons from the hospital over something that get savvi has given guarantee of payment for. Very disappointing.
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Getsavvi Health's replyOfficial
10 Sept 2019, 08:56Good day Shadrina,
Thank you for posting and advising us of the problem you have been experiencing. I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this problem sorted out ASAP.
We will be in touch as soon as the necessary investigations have been done.
Ref: GS-Comp 309
Regards,
Fabian Williams
Fabian Williams
Getsavvi Health's reply10 Sept 2019, 08:56
Official
Good day Shadrina,
Thank you for posting and advising us of the problem you have been experiencing. I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this problem sorted out ASAP.
We will be in touch as soon as the necessary investigations have been done.
Ref: GS-Comp 309
Regards,
Fabian Williams
Fabian Williams