SJ
Susan J
1 reviews | Active since Jul 2018
06 Feb 2020, 12:34
****ed off customer
The worst service I have had. ive been a client for how long ,between no one getting back to anyone, incorrectly debiting my account and now not paying for claim they were meant to. I would honestly not recommend them. Getsavvi has just lost a loyal customer
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Replies (2)
Getsavvi Health's replyOfficial
07 Feb 2020, 10:24 Good day Ms Jordaan,
Thank you for your feedback.
We confirm that all concerns raised have been addressed and resolved via telephone/email correspondence outside this platform. We also confirm that we have escalated your concerns and feedback to the relevant stakeholders.
We would like to thank you for your patience and would also like to sincerely apologise for the experience you have received, rest assured corrective actions have been implemented.
Should you have any further concerns, please do not hesitate to contact us on *** or via email on ***.
Should you have any further concerns, please do not hesitate to contact us on *** or via email on ***.
Kind regards
GetSavvi Customer Service Team
Getsavvi Health's reply07 Feb 2020, 10:24
Official
Good day Ms Jordaan,
Thank you for your feedback.
We confirm that all concerns raised have been addressed and resolved via telephone/email correspondence outside this platform. We also confirm that we have escalated your concerns and feedback to the relevant stakeholders.
We would like to thank you for your patience and would also like to sincerely apologise for the experience you have received, rest assured corrective actions have been implemented.
Should you have any further concerns, please do not hesitate to contact us on *** or via email on ***.
Should you have any further concerns, please do not hesitate to contact us on *** or via email on ***.
Kind regards
GetSavvi Customer Service Team
Getsavvi Health's replyOfficial
15 Feb 2020, 12:35Good day Susan,
We would like to sincerely apologise for the experience you’ve had with GetSavvi Health.
Due to the confidentiality of the information provided, we have responded to you privately via Hello Peter, telephone and/or email.
We confirm that all concerns raised were addressed and resolved. We also confirm that we have escalated your concerns and feedback to the relevant stakeholders.
Thank you for your understanding during this resolution process.
Should you have any further concerns, please contact us via email or telephone.
Once again, please accept our apologies for the service that you have received.
Kind regards
GetSavvi Team
Getsavvi Health's reply15 Feb 2020, 12:35
Official
Good day Susan,
We would like to sincerely apologise for the experience you’ve had with GetSavvi Health.
Due to the confidentiality of the information provided, we have responded to you privately via Hello Peter, telephone and/or email.
We confirm that all concerns raised were addressed and resolved. We also confirm that we have escalated your concerns and feedback to the relevant stakeholders.
Thank you for your understanding during this resolution process.
Should you have any further concerns, please contact us via email or telephone.
Once again, please accept our apologies for the service that you have received.
Kind regards
GetSavvi Team