MP
Melissa P
1 reviews | Active since Aug 2017
11 Apr 2023, 12:16
Do not count on them in an "Emergency"!!!
I had a medical scare last week with severe abdominal pains and had to rush to Olivedale ER @ 19H00. I could barely walk or talk, leave alone call the GetSavvi Claims Department. I am on the Plan B+TU , which counts for nothing. This was my first visit to a hospital in 19 years, since my daughter was born. In my opinion, this was an emergency, but according to GetSavvi case Management, "Please note that you reimbur*****t cannot be reviewed due to not medically justified." What does this even mean?!? I sent all requested invoices to include tariff codes etc. It really is so unfortunate that premiums go through without a hitch and this is the response you get in an emergency. I would not recommend them to anyone.
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Replies (3)
Getsavvi Health's replyOfficial
11 Apr 2023, 12:48Good day Melissa
We hereby confirm receipt of your complaint.
Kindly note, the matter is currently being investigated and feedback will be provided soon.
Regards
Lesley on behalf of GetSavvi Health
We hereby confirm receipt of your complaint.
Kindly note, the matter is currently being investigated and feedback will be provided soon.
Regards
Lesley on behalf of GetSavvi Health
Getsavvi Health's reply11 Apr 2023, 12:48
Official
Good day Melissa
We hereby confirm receipt of your complaint.
Kindly note, the matter is currently being investigated and feedback will be provided soon.
Regards
Lesley on behalf of GetSavvi Health
We hereby confirm receipt of your complaint.
Kindly note, the matter is currently being investigated and feedback will be provided soon.
Regards
Lesley on behalf of GetSavvi Health
MP
Melissa P's updateReviewer Update
11 Apr 2023, 14:27They do respond to negative reviews... I will give them that!
I'm a little confused... The ER ran a few blood tests as well as an Ultrasound. They could not diagnose the abdominal pain. They put me on a paracetemal drip and due to this, I will not be reimbursed.... I would really love to have a word with the panel of authorizers that sit around their tables to decide what is an emergency and what is not. The pain was so unbearable that I could not speak, let alone walk and It was my responsibility to contact the claims Department to get an approval... RIDICULOUS!!! If I was unconscious how would that be any different.
Medical Insurance should be making life easier but this is utter nonsense, if they cannot assist in an emergency.
Stay clear guys! Don't be fooled by how affordable they are... remember that nothing in life comes for free or is cheap... and if it does... then you are losing out somewhere.
I'm a little confused... The ER ran a few blood tests as well as an Ultrasound. They could not diagnose the abdominal pain. They put me on a paracetemal drip and due to this, I will not be reimbursed.... I would really love to have a word with the panel of authorizers that sit around their tables to decide what is an emergency and what is not. The pain was so unbearable that I could not speak, let alone walk and It was my responsibility to contact the claims Department to get an approval... RIDICULOUS!!! If I was unconscious how would that be any different.
Medical Insurance should be making life easier but this is utter nonsense, if they cannot assist in an emergency.
Stay clear guys! Don't be fooled by how affordable they are... remember that nothing in life comes for free or is cheap... and if it does... then you are losing out somewhere.
MP
Melissa P's update11 Apr 2023, 14:27
Reviewer Update
They do respond to negative reviews... I will give them that!
I'm a little confused... The ER ran a few blood tests as well as an Ultrasound. They could not diagnose the abdominal pain. They put me on a paracetemal drip and due to this, I will not be reimbursed.... I would really love to have a word with the panel of authorizers that sit around their tables to decide what is an emergency and what is not. The pain was so unbearable that I could not speak, let alone walk and It was my responsibility to contact the claims Department to get an approval... RIDICULOUS!!! If I was unconscious how would that be any different.
Medical Insurance should be making life easier but this is utter nonsense, if they cannot assist in an emergency.
Stay clear guys! Don't be fooled by how affordable they are... remember that nothing in life comes for free or is cheap... and if it does... then you are losing out somewhere.
I'm a little confused... The ER ran a few blood tests as well as an Ultrasound. They could not diagnose the abdominal pain. They put me on a paracetemal drip and due to this, I will not be reimbursed.... I would really love to have a word with the panel of authorizers that sit around their tables to decide what is an emergency and what is not. The pain was so unbearable that I could not speak, let alone walk and It was my responsibility to contact the claims Department to get an approval... RIDICULOUS!!! If I was unconscious how would that be any different.
Medical Insurance should be making life easier but this is utter nonsense, if they cannot assist in an emergency.
Stay clear guys! Don't be fooled by how affordable they are... remember that nothing in life comes for free or is cheap... and if it does... then you are losing out somewhere.
Getsavvi Health's replyOfficial
17 Apr 2023, 07:44Good day Melissa
We would like to sincerely apologise for the experience you’ve had with GetSavvi Health.
Due to the confidentiality of the information provided, we have responded to you privately via , telephone and email.
Should you have any further concerns, please contact us via email or telephone.
Regards
Lesley on behalf of GetSavvi Health
We would like to sincerely apologise for the experience you’ve had with GetSavvi Health.
Due to the confidentiality of the information provided, we have responded to you privately via , telephone and email.
Should you have any further concerns, please contact us via email or telephone.
Regards
Lesley on behalf of GetSavvi Health
Getsavvi Health's reply17 Apr 2023, 07:44
Official
Good day Melissa
We would like to sincerely apologise for the experience you’ve had with GetSavvi Health.
Due to the confidentiality of the information provided, we have responded to you privately via , telephone and email.
Should you have any further concerns, please contact us via email or telephone.
Regards
Lesley on behalf of GetSavvi Health
We would like to sincerely apologise for the experience you’ve had with GetSavvi Health.
Due to the confidentiality of the information provided, we have responded to you privately via , telephone and email.
Should you have any further concerns, please contact us via email or telephone.
Regards
Lesley on behalf of GetSavvi Health