Disgusted in the service for the first time that I'm receiving.

Good day,

I would like to say how disgusted I am in GETSAVVI SERVICE for the first time since my family has joined them and never ever have I had a problem like this one, going bavk and forth and and after I resent them the claims to casemanagement a d fazlie I still haven't recieved a response once again so I have to call them and waist my airtime in order for me to know whts happening is that how we do business in today's society..

GETSAVVI has rejected emergency medical claims I have been back and forth between them and MELOMED, I then got told when I contacted them they won't cover the claims and a whole lot of other bull****, I didn't leave it there, something tells me call them back and I did and I spoke to a guy in claims department named fazlyafter me explaining my whole story, he explained to me coz it was a matter of emergency I should resubmit my claims from hospital and doctors bill fr hospital and send it off to case management, once again and cc him in it, he has been very helpful with explaining to me what I should do and so forth but I AM YET TO STILL GET A RESPONSE, I AM AT MY WITS END, Could someome please explain to me what is going on, I'm a paying client, I've never ever had a problem with GETSAVVI up until now, MY DAUGHTER IS A HIGH RISK PATIENT AND ON CHRONIC MEDS, I DO NOT RUSH HER TO HOSPITAL AND DOCTORS FOR JOKES, THIS IS A VERY SERIOUS MATTER..