disgusted

i am trying to get the funeral policy that i have and this is the response Good Day Kerry Thank you for contacting GetSavvi Health. Kindly note that the death claim can not be reviewed due to the policy not being active for the December 2019. i have been trying to get to why the debit order did not through to which i get told that i need to follow up with the bank and why was i unaware. my response Good day

Please can someone call me as. I was not aware that the debit order did not go through as I was in the hospital with my dying son. I need someone to call me as I need to change my contact number as well. The contact number is ***. i feel that this is disgusting service as they know that they need to pay out so every excuse will be made