Disappointing Service

I am extremely unhappy with the service I have received this far from Getsavvi.

I joined Getsavvi in Nov 2019, I was super impressed at first with the speed of the signing up process. However, now after having been a client for 6 months I am truly dissappointed.

When I joined, I was quoted R885 for a Family Top-Up Plan. All was well until Dec 2019 when no payment was deducted. I received communication from Getsavvi that there were issues with the Debit system. All in order, but no indication from them that I would be double debited in Jan 2020 - the only problem was the deductions was for R2054 which makes no sense. So because Getsavvi had issues with their system I decide to leave it to Feb 2020 debit.

In Feb, Getsavvi deducted R1027 also the incorrect amount and now in April 2020 R2054, because I refused to pay March 2020. I have never agreed to these deductions as I have only agreed to be debited as per the Debit Mandate Form confirming R885 to be deducted and not the above amounts.

Just to add, I have never received our membership cards and when I did try to call I was left in a queue for 10 minutes and I gave up. However, this behaviour is now bordering on ********** activity and I am truly at my wits end.