LW
Lunel W
1 reviews | Active since Jul 2017
07 Jan 2020, 09:24
Debited twice
I received an email from GetSavvi asking to debit my account on the 18th December. I responded asking to retain the 28th as my normal scheduled date yet I was debited twice on the 23rd as well as the 27th. I called on 28th and spoke to Charlene advising me to get a bank statement. I obtained a bank statement and sent it in on the 31st. Today is the 7th January and I have yet to receive the money. I called twice this morning and I waited more than 5 minutes and I had no choice but to try and call later. If I don't receive my money by today I will reverse it at the bank and cancel my membership
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Getsavvi Health's replyOfficial
15 Feb 2020, 12:45Good day Lunel,
We would like to sincerely apologise for the experience you’ve had with GetSavvi Health.
Due to the confidentiality of the information provided, we have responded to you privately via Hello Peter, telephone and/or email.
We confirm that all concerns raised were addressed and resolved. We also confirm that we have escalated your concerns and feedback to the relevant stakeholders.
Thank you for your understanding during this resolution process.
Should you have any further concerns, please contact us via email or telephone.
Once again, please accept our apologies for the service that you have received.
Kind regards
GetSavvi Team
Getsavvi Health's reply15 Feb 2020, 12:45
Official
Good day Lunel,
We would like to sincerely apologise for the experience you’ve had with GetSavvi Health.
Due to the confidentiality of the information provided, we have responded to you privately via Hello Peter, telephone and/or email.
We confirm that all concerns raised were addressed and resolved. We also confirm that we have escalated your concerns and feedback to the relevant stakeholders.
Thank you for your understanding during this resolution process.
Should you have any further concerns, please contact us via email or telephone.
Once again, please accept our apologies for the service that you have received.
Kind regards
GetSavvi Team