LR
Lee R
1 reviews | Active since May 2022
27 May 2022, 08:42
****************
I had asked to move my commencement date due to financial constraints. I emailed them and asked not to debit my account as i cannot afford to pay the 1st premium this month. They advised that they cannot move the commencement date so i opted to cancel the policy. I had explained my financial situation and pleaded for the refund of the debit order. I was just informed that i dont qualify for a refund. So i paid R1215 for a cancelled policy. I had also requested them to correct my name but they keep addressing me as Belinda.
Helpful (0)
Replies (5)0
Replies (5)
Getsavvi Health's replyOfficial
27 May 2022, 16:43 Good day Lee Van Rheede,
Thank you for your feedback.
We apologize for the experience you have had with us and would like to advise you that we have embarked on an internal investigation in order to resolve your concerns. We will be interacting with you shortly via telephone/email correspondence to provide you with feedback.
Be assured of our commitment to providing you with feedback and resolving your concerns.
Should you have any further concerns, please do not hesitate to contact us on *** or via email on ***.
Once again, please accept our apologies for the service that you have received.
Kind regards
Cecilia, on behalf of the GetSavvi Customer Service Team
Thank you for your feedback.
We apologize for the experience you have had with us and would like to advise you that we have embarked on an internal investigation in order to resolve your concerns. We will be interacting with you shortly via telephone/email correspondence to provide you with feedback.
Be assured of our commitment to providing you with feedback and resolving your concerns.
Should you have any further concerns, please do not hesitate to contact us on *** or via email on ***.
Once again, please accept our apologies for the service that you have received.
Kind regards
Cecilia, on behalf of the GetSavvi Customer Service Team
Getsavvi Health's reply27 May 2022, 16:43
Official
Good day Lee Van Rheede,
Thank you for your feedback.
We apologize for the experience you have had with us and would like to advise you that we have embarked on an internal investigation in order to resolve your concerns. We will be interacting with you shortly via telephone/email correspondence to provide you with feedback.
Be assured of our commitment to providing you with feedback and resolving your concerns.
Should you have any further concerns, please do not hesitate to contact us on *** or via email on ***.
Once again, please accept our apologies for the service that you have received.
Kind regards
Cecilia, on behalf of the GetSavvi Customer Service Team
Thank you for your feedback.
We apologize for the experience you have had with us and would like to advise you that we have embarked on an internal investigation in order to resolve your concerns. We will be interacting with you shortly via telephone/email correspondence to provide you with feedback.
Be assured of our commitment to providing you with feedback and resolving your concerns.
Should you have any further concerns, please do not hesitate to contact us on *** or via email on ***.
Once again, please accept our apologies for the service that you have received.
Kind regards
Cecilia, on behalf of the GetSavvi Customer Service Team
LR
Lee R's updateReviewer Update
30 May 2022, 08:44All I need is the debit order refunded to me. I explained to the agent that due to financial constraints I needed to move the debit order. I need to pay my daughters school fees and urgently require the funds
LR
Lee R's update30 May 2022, 08:44
Reviewer Update
All I need is the debit order refunded to me. I explained to the agent that due to financial constraints I needed to move the debit order. I need to pay my daughters school fees and urgently require the funds
LR
Lee R's updateReviewer Update
02 Jun 2022, 12:415 Days later and no phone call or email from Cecilia from GetSavvi. The customer service is really appalling. Please refund the R1215
LR
Lee R's update02 Jun 2022, 12:41
Reviewer Update
5 Days later and no phone call or email from Cecilia from GetSavvi. The customer service is really appalling. Please refund the R1215
Getsavvi Health's replyOfficial
02 Jun 2022, 13:46Good day Lee
We sincerely apologise for the delay
The matter is currently being investigated and further feedback will be provided as soon as possible. The matter has been referred to higher management for review.
Cecilia, on behalf of the GetSavvi Customer Service Team
We sincerely apologise for the delay
The matter is currently being investigated and further feedback will be provided as soon as possible. The matter has been referred to higher management for review.
Cecilia, on behalf of the GetSavvi Customer Service Team
Getsavvi Health's reply02 Jun 2022, 13:46
Official
Good day Lee
We sincerely apologise for the delay
The matter is currently being investigated and further feedback will be provided as soon as possible. The matter has been referred to higher management for review.
Cecilia, on behalf of the GetSavvi Customer Service Team
We sincerely apologise for the delay
The matter is currently being investigated and further feedback will be provided as soon as possible. The matter has been referred to higher management for review.
Cecilia, on behalf of the GetSavvi Customer Service Team
Getsavvi Health's replyOfficial
03 Jun 2022, 11:23Good day Lee
We are happy to advise that your request for a refund has been approved, the refund is currently being processed and will reflect in your account within the next 2-3 working days dependant on your bank.
Siddeeq, on behalf of the GetSavvi Health
We are happy to advise that your request for a refund has been approved, the refund is currently being processed and will reflect in your account within the next 2-3 working days dependant on your bank.
Siddeeq, on behalf of the GetSavvi Health
Getsavvi Health's reply03 Jun 2022, 11:23
Official
Good day Lee
We are happy to advise that your request for a refund has been approved, the refund is currently being processed and will reflect in your account within the next 2-3 working days dependant on your bank.
Siddeeq, on behalf of the GetSavvi Health
We are happy to advise that your request for a refund has been approved, the refund is currently being processed and will reflect in your account within the next 2-3 working days dependant on your bank.
Siddeeq, on behalf of the GetSavvi Health