Customer service is none existing on them

They are refusing to pay doctor's claim that happened in August while I was still an active member. Now the Dr says that I must pay the amount that getsavvi didn't pay. Maybe I'm missing the point here, do they just want us to pay and not consult They did something similar on the 3rd of October when they refused to give authorization for my daughter to cansult, and that made me feel like they don't value their customer.