1 reviews | Active since Nov 2014
Complain
i have been on this medical aid from January even now I'm still waiting for the medical aid card, i consult to the doctor with a proof of membership, i do follow ups they keep on telling me that it is on the way even now.
Good day,
We apologise for the frustrating experience you've had and we'd appreciate the opportunity to turn this around with you. We've instructed our complaints team to liaise with the relevant departments to get some insight into the matter and how best to resolve this as quickly as possible.
We will be in touch as soon as the necessary investigations have been done.
Regards,
Fabian Williams
Good day,
We apologise for the frustrating experience you've had and we'd appreciate the opportunity to turn this around with you. We've instructed our complaints team to liaise with the relevant departments to get some insight into the matter and how best to resolve this as quickly as possible.
We will be in touch as soon as the necessary investigations have been done.
Regards,
Fabian Williams