TM
Tshidi M

1 reviews | Active since Nov 2023

20 Nov 2023, 10:05

Claims

Membership is under my husband. He was admitted to hospital due to major illness. As I am alone I had tobtake care of him. I couldnt cope went to see the doctor. Due to the Gp not being at network. I paid from mybown pocket. Logged claim. Getsavvi disputed my claim and they dispute to reimburse my consultation amount. Email was send to me asking membetship to write motivation letter. How can someone diagnosed with major depression write motivation letter. I regret the day I joined the insurance. I am thinking of cutting relationship with you guys will look for something that will proritise in our health matter.

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Replies (2)
Getsavvi Health
Getsavvi Health's reply20 Nov 2023, 10:11
Official
 Good day Tshidi

We hereby confirm receipt of your complaint. 
We sincerely apologize for any inconvenience you may have experienced. 
Kindly note, the matter is currently being investigated and feedback will be provided soon. 

Regards
Lesley on behalf of GetSavvi Health 
Getsavvi Health
Getsavvi Health's reply21 Nov 2023, 11:45
Official
Good day Tshidi
 We would like to sincerely apologise for the experience you’ve had with GetSavvi Health.  

Due to the confidentiality of the information provided, we have responded to you privately via , telephone and email, to provide you with feedback.

Thank you for  giving us the opportunity to resolve your concerns.

Should you have any further concerns, please contact us via email or telephone. 

Lesley on behalf of GetSavvi Health.