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Luyanda L

1 reviews | Active since Oct 2021

20 Oct 2021, 16:49

Canceling my contract.

I've been a member for a year and a few months paying R894pm never ever I had skipped payment. Recently I visited my GP and was diagnosed as stressed. When my GP tried to claim through GettSavvi they were they don't cover stress-related visits. Now bear in mind I was not informed of any of this. Nothing in my mandate/ contract states this and now all of sudden I have to pay for the visit at GP and still pay my premium at the end of the month how is that fair. You guys sell us a whole lot of bull**** when you want us to join and never tell us the fine of whatever plan we joining. I'm canceling my contract with you. This is ****ed up I can't be ill-treated like this.

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Replies (2)
Getsavvi Health
Getsavvi Health's reply21 Oct 2021, 08:38
Official
 
Good day Luyanda, 

Thank you for your feedback. 

We hereby confirm receipt of your Hello Peter review.
 
We apologise for the experience you have had with us and would like to advise you that we   
are currently investigating the matter and will provide feedback soonest. 

 Regards
 GetSavvi Team 




Getsavvi Health
Getsavvi Health's reply25 Oct 2021, 15:51
Official
Good day Mr Liwani 
 
With regards to the Hello Peter complaint received 
 
We have attempted to contact you telephonically, we have however spoken with Fundiswa 
 
We have provided feedback via email regarding your claim in question, we have agreed to resubmit the claim for payment, please view your emails for further information.

Regards
GetSavvi Health