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lynette anderson-husselmann

1 reviews | Active since Jul 2018

28 Aug 2024, 10:30

Broken promises

I took out medical insurance Getsavvi. I took the Primary Care Plan plus as it had unlimited GP visits which is clearly promised on the website too. Please see below. Only to get an email today stating I reached my GP limit of 8 consults. I understand 8 is a lot given its only August but i cannot help being sick. This is not TCF.

Regards Unhappy getsavvi member

At GetSavvi Health we recognise that everyone’s needs are different and that not all may be able to afford medical aid or doctors' consultations. That’s why we bring you a health policy that’s affordable and will cover your day-to-day medical needs.

You and your family can enjoy benefits such as:

Unlimited GP visits/consultations Basic and emergency dentistry X-rays Blood tests Chronic (main member only) and acute medication

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Replies (1)
Getsavvi Health
Getsavvi Health's reply28 Aug 2024, 11:45
Official
Good day Lynette

We hereby confirm receipt of your complaint.

We sincerely apologise for the recent communication you received, incorrectly stating that you had reached a total of 8 GP consultations. This message was sent in error due to an unforeseen system issue, and we understand the confusion and concern this may have caused.

Our IT department has since identified and resolved the issue, ensuring that your access to healthcare services remains uninterrupted. Please be assured that your GP consultation limit has not been reached, and you can continue to book appointments as usual and you do not require pre-authorisation at this stage as we have received a total of 4 GP consultation claims. 

GetSavvi Health provides members with unlimited but managed GP consultations, members may visit the GP a total of 6 times without any pre-authorisation. From the 7th GP consultation for the year members require pre-authorisation which is to be requested telephonically. 

We deeply regret any inconvenience this error may have caused and appreciate your understanding as we work to prevent such incidents in the future.

If you have any questions or need assistance, our dedicated Customer Service team is here to help. Reach out to us on ***or email ***.

Regards
Siddeeq on behalf of GetSavvi Health