BAD SERVICES

Good day,

Kindly note that I am currently not pleased with the kind of Customer service i have been receiving lately from your consultants at the claims department.

Firstly i called in on the 06 December 2021as my older daughter was very sick, i needed a voucher so i can get her medication over the counter, the person who was assisting me at that time asked me about the kind of Symptoms that my daughter has, i told her that she has Fever,blocked nose, dry cough she is throwing up and she has no appetite, she then gave me a voucher, when i got to the Pharmacy i was told that the medical Insurance people only authorized for 2 Cough mixtures even after giving them the entire list of symptoms my child was having. I had to pop out more money from my pocket to buy more medication for my daughter yet I am paying a lot of money on this medical insurance.

TODAY, I called in to raise my concerns and also to ask for another voucher this time for my younger daughter, i was assisted by a very RUDE Indian lady by the name of KAASHIEFA, when i asked her for her surname she told me that her surname is not important at this time, ( Please note that i have the recording of this call), i further told her that due to bad customer services and bad overall service i am going to cancel this medical insurance but she only said OK.

she doesn't even care if Getsavvi Health is losing a loyal customer, she is not a good listener nor a good customer orientated person.

I AM VERY UNHAPPY WITH THE SERVICES THAT I AM RECEIVING CURRENTLY AT GETSAVVI HEALTH AND I WILL CANCEL THE MEDICAL INSURANCE AS IT IS NOT OF BENEFIT.( WORST NIGHTMARE EVER WHILE PAYING A LOT OF MONEY )

Regards, Refiloe Maano