Bad Service

Am written this email as a very disappointed client.

My son got sick where his hole face is swollen I phoned the netcare emergency number an ambulance was sent to however when they arrived the guys who assisted saw that am with Getsavvi medical Insurance and then advised that they won't be able to take me to a private hospital but need to take me to a government vicinity as they advise Getsavvi consultants don't advise clients that you only go to a private vicinity depending on how serious a case may be then why advise people that you can make use of private hospitals if it's not true, what's the use of me paying but my son can't even be assisted by a private hospital.