CS
CRYSTELLE S

1 reviews | Active since Feb 2013

26 Aug 2019, 12:29

BAD SERVICE

So this morning I got an email from Getsavvi telling me my membership has been suspended, due to the 25th falls on a Sunday. That means my debit order did not go off and usually most companies debit you the next working day. I have been paying my membership faithfully and after a waiting period of months and for 1 day late I get a email not even a courtesy call that my membership is suspended. This is just pathetic the month is not even over yet. I have been paying premiums for months before you can use it. I never called you to say I am paying four months premiums before activating my membership. And am I not paying in advance my membership. This month still have 5 days left but I get an email saying my membership is suspended. This is really pathetic. I am so sorry that I chose GETSAVVI HEALTH. You have my numbers why not call me and ask me instead of just sending emails. I am really disappointed in GETSAVVI as I have children who make use of this.

0
Replies (2)
Getsavvi Health
Getsavvi Health's reply26 Aug 2019, 13:25
Official
Good day Crystelle,

Thank you for your feedback.

We confirm that all concerns raised were addressed via telephone correspondence outside this platform.  We also confirm that we have escalated your concerns and feedback to the relevant stakeholders.
Should you have any further concerns, please do not hesitate to contact us on *** or via email on ***.

Once again, please accept our apologies for the service that you have received.

Kind regards,

Fabian Williams, on behalf of the GetSavvi Customer Service Team

CS
CRYSTELLE S's update26 Aug 2019, 13:27
Reviewer Update
Yes concerns has been raised telephonically after I had to make the call to you. An an hour later I have not received any response or updated call or email. This is just really shocking as mentioned over the phone.