TL
Tshepo L
1 reviews | Active since Jan 2017
20 Dec 2021, 15:23
Bad service
Hi Getsavvi, Kindly please note that I'm not happy with the service I'm getting from you guys. I have been enquiring about my refund for two months now. This is unacceptable really it's December now and I have used my kids money with the impression that my Medical insurance will reimburse me. I'm really devastated by this outcome, and don't know who to turn too now. Consultants are not of use anymore.
Helpful (0)
Replies (3)0
Replies (3)
Getsavvi Health's replyOfficial
20 Dec 2021, 16:11Good day Mr Lebogo
We hereby confirm receipt of your complaint, the matter is currently being investigated and further feedback will be provided as soon as possible.
Regards
GetSavvi Health
We hereby confirm receipt of your complaint, the matter is currently being investigated and further feedback will be provided as soon as possible.
Regards
GetSavvi Health
Getsavvi Health's reply20 Dec 2021, 16:11
Official
Good day Mr Lebogo
We hereby confirm receipt of your complaint, the matter is currently being investigated and further feedback will be provided as soon as possible.
Regards
GetSavvi Health
We hereby confirm receipt of your complaint, the matter is currently being investigated and further feedback will be provided as soon as possible.
Regards
GetSavvi Health
Getsavvi Health's replyOfficial
21 Dec 2021, 09:36 Good day Tshepo Lebogo ,
We apologise for the frustrating experience you've had and we'd appreciate the opportunity to turn this around with you. We've instructed our complaints team to liaise with the relevant departments to get some insight into the matter and how best to resolve this as quickly as possible.
We will be in touch as soon as the necessary investigations have been done.
Regards,
GetSavvi Team
Getsavvi Health's reply21 Dec 2021, 09:36
Official
Good day Tshepo Lebogo ,
We apologise for the frustrating experience you've had and we'd appreciate the opportunity to turn this around with you. We've instructed our complaints team to liaise with the relevant departments to get some insight into the matter and how best to resolve this as quickly as possible.
We will be in touch as soon as the necessary investigations have been done.
Regards,
GetSavvi Team
Getsavvi Health's replyOfficial
22 Dec 2021, 14:26Good day Mr Lebogo
As previously discussed with yourself currently a detailed invoice is outstanding.
The invoice we have received for your wifes maternity claims does not include procedure codes and/or ICD10 codes, a detailed invoice is required in order to capture the claim for payment, in addition for auditing purposes.
We have contacted Unjani Clinic on multiple occasions in order to obtain the required detailed invoice, our attempts have not yet been successful as we are still waiting on the required invoice.
As soon as a detailed invoice is received the claim will be captured and processed for payment.
We trust you find the above in order
Regards
GetSavvi Health
As previously discussed with yourself currently a detailed invoice is outstanding.
The invoice we have received for your wifes maternity claims does not include procedure codes and/or ICD10 codes, a detailed invoice is required in order to capture the claim for payment, in addition for auditing purposes.
We have contacted Unjani Clinic on multiple occasions in order to obtain the required detailed invoice, our attempts have not yet been successful as we are still waiting on the required invoice.
As soon as a detailed invoice is received the claim will be captured and processed for payment.
We trust you find the above in order
Regards
GetSavvi Health
Getsavvi Health's reply22 Dec 2021, 14:26
Official
Good day Mr Lebogo
As previously discussed with yourself currently a detailed invoice is outstanding.
The invoice we have received for your wifes maternity claims does not include procedure codes and/or ICD10 codes, a detailed invoice is required in order to capture the claim for payment, in addition for auditing purposes.
We have contacted Unjani Clinic on multiple occasions in order to obtain the required detailed invoice, our attempts have not yet been successful as we are still waiting on the required invoice.
As soon as a detailed invoice is received the claim will be captured and processed for payment.
We trust you find the above in order
Regards
GetSavvi Health
As previously discussed with yourself currently a detailed invoice is outstanding.
The invoice we have received for your wifes maternity claims does not include procedure codes and/or ICD10 codes, a detailed invoice is required in order to capture the claim for payment, in addition for auditing purposes.
We have contacted Unjani Clinic on multiple occasions in order to obtain the required detailed invoice, our attempts have not yet been successful as we are still waiting on the required invoice.
As soon as a detailed invoice is received the claim will be captured and processed for payment.
We trust you find the above in order
Regards
GetSavvi Health