Bad experience

Good day,

On the 24 Novemeber 2022 I called getsavvi for authorisation to go to the doc the consultant then asked what are my symptoms ect he then told me I should get a anti biotic because if I don't they won't pay the docs bill. Two weeks prior I spoke to the same consultant telling him my symptoms he then told me if it's something minor they can only give me a feel better fast voucher got medication ect still felt the same two weeks later that's when I called for the authorization.

Go to the doc, doc diagnoses me. On the 02 January 2023 they sent me a bill stating I should pay the doc due to authorization code. Phoned them spoke to a Aisha consultant stating because of what I told them my symptoms are they cannot pay the bill because it doesn't correspond to what the doc diagnose me bare in mind they not doctors nor am I so I wouldn't know exactly what is wrong with me. Never once have I heard of such ****. Each month I have been paying them and this is the service I get which is ridiculous. I won't ever go back to getsavvi health because of there pathetic service, consultants thinking they are docs and yes customer can't evens help you properly.