LC
Levern C
1 reviews | Active since May 2015
09 Jan 2020, 17:47
Bad customer service
On the 20th of December when mybsalary was paid, I got an email saying my debit was unsuccessful due to no funds but I just got paid. I then sent an email to Get Savvi with no response. I've sent a few after that and still no response. I tried calling on the 09/01/2020, just the background music for a full 10 minutes. I feel like taking my business elsewhere as this kind of service is disgusting. With no debit going off I do not have funds if something happens to my family.
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Getsavvi Health's replyOfficial
18 Jan 2020, 11:44 Good day Levern,
Thank you for your feedback.
We would like to sincerely apologise for the delayed response to your comments on this platform regarding the service and experience you have received.
We confirm that all concerns raised were addressed via telephone/email correspondence outside this platform. We also confirm that we have escalated your concerns and feedback to the relevant stakeholders.
Should you have any further concerns, please do not hesitate to contact us on *** or via email on ***.
Once again, please accept our apologies for the service that you have received.
Kind regards
Fabian Williams, on behalf of the GetSavvi Customer Service Team
Getsavvi Health's reply18 Jan 2020, 11:44
Official
Good day Levern,
Thank you for your feedback.
We would like to sincerely apologise for the delayed response to your comments on this platform regarding the service and experience you have received.
We confirm that all concerns raised were addressed via telephone/email correspondence outside this platform. We also confirm that we have escalated your concerns and feedback to the relevant stakeholders.
Should you have any further concerns, please do not hesitate to contact us on *** or via email on ***.
Once again, please accept our apologies for the service that you have received.
Kind regards
Fabian Williams, on behalf of the GetSavvi Customer Service Team