Bad customer service

When you want us to join, you will call non-stop but when we want to cancel you drag the cancelation. I've been trying to get assistance with cancelation and when I do you always tell me thatI have to send an email. I have been emailing you guys and you are not getting my cancelation email. I even asked one of your agents to send me an email so I can respond to that email, guess what?? you can't even find the email sent by you. Then you tell me that the 31 days rule. The frustrating part is that I have to call you, you never call me but you always say you will. Please cancel my service I have not even got a chance to use it cause I'm still within the 3 months waiting period but already I'm not happy and I cannot continue with a company I don't trust. Stop forcing me to stay just cancel please