Bad customer service and service provider

Get Savvi takes debit orders just as they please, without the customers concent. We got a notice of drbit orders going through earlier than usual. I phoned them and sent an email to confirm that they can't take the debit order earlier than my pay date. Unfortunately with great disappointment I had to see that they still took my money earlier, which left me with absolutely nothing left for Christmas. I again contacted them about the debit order, and got NO RESPONSE!! Now again, today as soon as my salary hit the bank, they took the premium again for a second time,nowleaving me unable to pay my childs school fees as not only did I now pay them twice, but the amount went up with R142 from November. I am furious, as this is the worst customer service I ever experienced. I will be cancelling my policy and I am considering going to the Ombudsman about this. It is unacceptable!