JR
Jenice R

1 reviews | Active since Jan 2021

05 Jan 2021, 17:25

Bad Customer Service

This is by far the worst service I received ever. I should have listened to what people said on the comments. For start I am a year into my membership still waiting on my card which I only have the copy of. When you claim you they have hang ups on everything so what is the use? They are so quick to phone you to say you short paid because of a price increase which by the way was not even sent via email or SMS, and to inform you that your account is suspended because of R53.00..

To make matters worse, I tried to phone their landline and when you select options it says that you made the incorrect selection.. when you report it via email they reply with the same number and ask you to contact them.

If this is how you do customer service then I don't know what is customer service.

0
Replies (1)
Getsavvi Health
Getsavvi Health's reply06 Jan 2021, 10:42
Official
 Good day  Jenice Richter
 
 We hereby confirm receipt of your Hello Peter review, we are currently investigating the matter and will provide feedback soonest.
 
 Regards
 GetSavvi Team