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Mischa M
1 reviews | Active since Jan 2020
17 Jan 2020, 13:52
Absolutely Pathetic
Pathetic, pathetic, pathetic. Joined top plan on 1st November 2019. Still haven't received membership cards. Was rushed to emergencies in December. Called call Centre and was assured it would be covered. Had to pay cash at the hospital. Put in claim with all documents on 6th of January, no response. Sent enquiry on 14th January, no response. I want my R5700 reimbursed. So much for your 48 hour turn around.
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Getsavvi Health's replyOfficial
18 Jan 2020, 12:45Good day Mischa,
Thank you for your feedback.
We apologise for the experience you have had with us and would like to advise you that we have embarked on an internal investigation in order to resolve your concerns. We will be interacting with you shortly via telephone/email correspondence to provide you with feedback.
Be assured of our commitment to providing you with feedback and resolving your concerns.
Should you have any further concerns, please do not hesitate to contact us on *** or via email on ***.
Once again, please accept our apologies for the service that you have received.
Kind regards
Fabian Williams, on behalf of the GetSavvi Customer Service Team
Getsavvi Health's reply18 Jan 2020, 12:45
Official
Good day Mischa,
Thank you for your feedback.
We apologise for the experience you have had with us and would like to advise you that we have embarked on an internal investigation in order to resolve your concerns. We will be interacting with you shortly via telephone/email correspondence to provide you with feedback.
Be assured of our commitment to providing you with feedback and resolving your concerns.
Should you have any further concerns, please do not hesitate to contact us on *** or via email on ***.
Once again, please accept our apologies for the service that you have received.
Kind regards
Fabian Williams, on behalf of the GetSavvi Customer Service Team