A continuing tale of poor service

Getsavvi had only gotten back to me about my claim after I had posted my review. I have been waiting since the 18th of July for results on my claim and yet I have still not had any solutions presented to me. I was contacted shortly after my review was posted being asked "How can we get you to change your review" I rep**** by stating that I want results. I was told that there was a process to follow - which I did. The forms were first of all sent to the wrong person. (My claims forms were sent to the X-Ray department where my X-Rays were taken instead of Getsavvi sending the forms to the person who is claiming - being mysefl.) I had to once again follow up with Getsavvi. I was told that the forms were sent in error. (If I post review stating that I am dissatisfied with the service, then get contacted asking "How do we get you to change your review", I tell you how to get me to change my review and still struggle with not having the documents I need because of incompetence) Not once had I been followed up with. Only when I called was I informed that my forms had been sent to the incorrect person.

After completing all the forms that were required, I then received a reimbur*****t form. I filled out the form as required and sent it back the same day. I was told that my reimbur*****t would be done and processed within a week. I waited a week before contacting Getsavvi again and SURPRISE! My form was not even sent through to the relevant person. I am still awaiting my reimbur*****t and further feedback from a gentleman named Siddeeq.

This level of service is unacceptable. 25 Days and counting on a claim.