VM
Victoria M
1 reviews | Active since Jun 2019
25 Feb 2023, 18:33
Worst customer service
Brightness' attitude is the worst experienced. Fit to pack boxes. Unapologetic and rude.
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Replies (2)0
Replies (2)
Gelmar's replyOfficial
27 Feb 2023, 07:03 Good day Victoria,
Thank you for your review.
Please accept our apologies for the poor in store experience you received at our Little Falls store.
We will review the CCTV footage to investigate this, and will take the necessary action to improve our customer service.
Again, please accept our sincerest apologies.
Best regards,
The Gelmar Team
Thank you for your review.
Please accept our apologies for the poor in store experience you received at our Little Falls store.
We will review the CCTV footage to investigate this, and will take the necessary action to improve our customer service.
Again, please accept our sincerest apologies.
Best regards,
The Gelmar Team
Gelmar's reply27 Feb 2023, 07:03
Official
Good day Victoria,
Thank you for your review.
Please accept our apologies for the poor in store experience you received at our Little Falls store.
We will review the CCTV footage to investigate this, and will take the necessary action to improve our customer service.
Again, please accept our sincerest apologies.
Best regards,
The Gelmar Team
Thank you for your review.
Please accept our apologies for the poor in store experience you received at our Little Falls store.
We will review the CCTV footage to investigate this, and will take the necessary action to improve our customer service.
Again, please accept our sincerest apologies.
Best regards,
The Gelmar Team
VM
Victoria M's updateReviewer Update
28 Feb 2023, 21:58Hi Gelmar team.
Thank you for your quick response. After the CCTV review kindly inform me of the outcome. Such behaviour is unacceptable.
Apology accepted!
Kindest regards
Victoria
Thank you for your quick response. After the CCTV review kindly inform me of the outcome. Such behaviour is unacceptable.
Apology accepted!
Kindest regards
Victoria
VM
Victoria M's update28 Feb 2023, 21:58
Reviewer Update
Hi Gelmar team.
Thank you for your quick response. After the CCTV review kindly inform me of the outcome. Such behaviour is unacceptable.
Apology accepted!
Kindest regards
Victoria
Thank you for your quick response. After the CCTV review kindly inform me of the outcome. Such behaviour is unacceptable.
Apology accepted!
Kindest regards
Victoria