Based on recent customer reviews, Gelmar delivers a sharply divided experience that depends heavily on branch and individual staff. Shoppers at Randburg, Pinetown, Southgate, Uitenhage and Amanzimtoti praise patient, knowledgeable assistants who guide DIY novices, measure blinds on site and highlight competitive pricing. Frustration centres on custom blind orders cut to incorrect lengths, faulty runners, taps and mirrors, unexpected trimming fees, outdated trading hours online, and managers at Amanzimtoti, Hillcrest and Brackenfell described as dismissive when handling returns without receipts.
Replied to 33% of negative reviews
Reply time on negative reviews: 16h 39m
TrustIndex
4.6
Â
Ranking
#33
in Retail
Reply Time
21h 36m
Â
NPS Score
20
Recommended: Likely
Replied to 33% of negative reviews
Reply time on negative reviews: 16h 39m
Nov '25 - Oct '26
Frequently Asked Questions About Gelmar
What do customers say about Gelmar?
Based on recent customer reviews, Gelmar delivers a sharply divided experience that depends heavily on branch and individual staff. Shoppers at Randburg, Pinetown, Southgate, Uitenhage and Amanzimtoti praise patient, knowledgeable assistants who guide DIY novices, measure blinds on site and highlight competitive pricing. Frustration centres on custom blind orders cut to incorrect lengths, faulty runners, taps and mirrors, unexpected trimming fees, outdated trading hours online, and managers at Amanzimtoti, Hillcrest and Brackenfell described as dismissive when handling returns without receipts.
Is Gelmar trustworthy?
Gelmar has a TrustIndex of 4.6 out of 10 on Hellopeter, based on 18 reviews in the last 12 months. They reply to 33% of negative reviews, typically within 16 hours 39 min. Hellopeter has tracked Gelmar across 149 total reviews. How is the TrustIndex calculated? →
Recent reviews (18)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Oct 2026
The prices of the painting materials, carpentry tools and home renovation tools are affordable, s...
The prices of the painting materials, carpentry tools and home renovation tools are affordable, strong, reliable and the quality is top notch. The stuff is exceptional, the service is excellent and the order the store is well organized. Always my go to place whenever I need tools to work with.
1 reviews | Active since Oct 2026
The prices of the painting materials, carpentry tools and home renovation tools are affordable, s...
The prices of the painting materials, carpentry tools and home renovation tools are affordable, strong, reliable and the quality is top notch. The stuff is exceptional, the service is excellent and the order the store is well organized. Always my go to place whenever I need tools to work with.
1 reviews | Active since Sept 2015
Derick treated us like VIP's Gelmar Klerksdorp
Was there yesterday Klerksdorp branch, was assisted by a very friendly & patient gentleman Derick. He gave good advices & didn't want us to buy something that we not gonna use. The service we received from him was impeccable. It's evident that they are not just chasing profits but customer satisfaction is their priority too, irrespective of how much you're spending at their store. He even took our purchase to the car 🚗 Thanks Derick, you gave us the best shopping experience👌👌👌
1 reviews | Active since Sept 2015
Derick treated us like VIP's Gelmar Klerksdorp
Was there yesterday Klerksdorp branch, was assisted by a very friendly & patient gentleman Derick. He gave good advices & didn't want us to buy something that we not gonna use. The service we received from him was impeccable. It's evident that they are not just chasing profits but customer satisfaction is their priority too, irrespective of how much you're spending at their store. He even took our purchase to the car 🚗 Thanks Derick, you gave us the best shopping experience👌👌👌
1 reviews | Active since May 2026
0 star service from Nomsa Gelmar Greenstone
Gelmar greenstone I experienced a cashier called Nomsa who had attitude. Firstly she addressed me in a language that I dont understand and I kept saying "pardon" and she continued. She was so slow and I told her that she taking her time. She looked at me and rolled her eyes at me. And she didn't say a word and I asked her if she's going to apologize and she needed her head. I told her that I am not happy with her attitude and I want to speak to the manager. She then pointed at Lerato without saying a word. I asked her of her name and she refused to tell me. Lerato came and humbly apologized for her behavior and promised to have a word with her. I frequent the store 3 or 4 times weekly cause I am in the interior space but the treatment I received today is uncalled for and doesn't deserve even a 1 star rating.
1 reviews | Active since May 2026
0 star service from Nomsa Gelmar Greenstone
Gelmar greenstone I experienced a cashier called Nomsa who had attitude. Firstly she addressed me in a language that I dont understand and I kept saying "pardon" and she continued. She was so slow and I told her that she taking her time. She looked at me and rolled her eyes at me. And she didn't say a word and I asked her if she's going to apologize and she needed her head. I told her that I am not happy with her attitude and I want to speak to the manager. She then pointed at Lerato without saying a word. I asked her of her name and she refused to tell me. Lerato came and humbly apologized for her behavior and promised to have a word with her. I frequent the store 3 or 4 times weekly cause I am in the interior space but the treatment I received today is uncalled for and doesn't deserve even a 1 star rating.
1 reviews | Active since Mar 2022
Gelmar amanzimtoti useless
I recently purchased some stuff from gelmar amanzimtoti despite everyone complaining about the branch and how **** the staff are i still.decided to support them.as a carpenter, so today I went in to return some of the soft close runners which are gelmar brand because they were faulty, the manager in store Sandile was so arrogant he even refused to listen to me or even inspect the runners, yet he claimed they were installed the wrong way as if he is a carpenter, this problem i never ever experienced with the Springfield branch as they understand customers an dare always accommodating, he then ask me if I have a receipt and I said no i don't so he says he cant help me without a receipt but just 2 weeks back 1 of the employees at that branch told me if I need to exchange anything even if I don't have a receipt it can be done,the Springfield branch does this happily, i think im more disgusted with the manager Sandiles useless attitude than I am with the product.
1 reviews | Active since Mar 2022
Gelmar amanzimtoti useless
I recently purchased some stuff from gelmar amanzimtoti despite everyone complaining about the branch and how **** the staff are i still.decided to support them.as a carpenter, so today I went in to return some of the soft close runners which are gelmar brand because they were faulty, the manager in store Sandile was so arrogant he even refused to listen to me or even inspect the runners, yet he claimed they were installed the wrong way as if he is a carpenter, this problem i never ever experienced with the Springfield branch as they understand customers an dare always accommodating, he then ask me if I have a receipt and I said no i don't so he says he cant help me without a receipt but just 2 weeks back 1 of the employees at that branch told me if I need to exchange anything even if I don't have a receipt it can be done,the Springfield branch does this happily, i think im more disgusted with the manager Sandiles useless attitude than I am with the product.
1 reviews | Active since Jun 2023
Gelmar Randburg
I had such a great experience at Gelmar Randburg. The customer service was absolutely excellent from the moment I walked in. Lerato assisted me and he was incredibly friendly, patient and knowledgeable about the products. He went the extra mile to make sure I found exactly what I needed and made the entire shopping experience smooth and stress-free. It’s rare to receive service that is both professional and genuinely welcoming but Lerato truly delivered outstanding service. Thank you again for the amazing assistance I will definitely be returning and recommending Gelmar Randburg to others.
1 reviews | Active since Jun 2023
Gelmar Randburg
I had such a great experience at Gelmar Randburg. The customer service was absolutely excellent from the moment I walked in. Lerato assisted me and he was incredibly friendly, patient and knowledgeable about the products. He went the extra mile to make sure I found exactly what I needed and made the entire shopping experience smooth and stress-free. It’s rare to receive service that is both professional and genuinely welcoming but Lerato truly delivered outstanding service. Thank you again for the amazing assistance I will definitely be returning and recommending Gelmar Randburg to others.
1 reviews | Active since Feb 2023
If You want Window Blinds then Gelmar is the Perfect Go-To
We purchased window blinds from Gelmar in Amanzimtoti following their tremendous service. We had tried other local suppliers - poor responses! Gelmar Toti branch was extremely helpful, efficient and patient with us while explaining the many options. Kewan came to our flat to double check measurements and suitability., so professional and helpful. What a wonderful company to engage with. We recommend them without any hesitation !!!!
1 reviews | Active since Feb 2023
If You want Window Blinds then Gelmar is the Perfect Go-To
We purchased window blinds from Gelmar in Amanzimtoti following their tremendous service. We had tried other local suppliers - poor responses! Gelmar Toti branch was extremely helpful, efficient and patient with us while explaining the many options. Kewan came to our flat to double check measurements and suitability., so professional and helpful. What a wonderful company to engage with. We recommend them without any hesitation !!!!
1 reviews | Active since Jul 2022
Excellence
I would like to to just appreciate Gelmar staff for constantly calling me to collect my online, store collection order I made 29th March 2026. The message, calls etc might seem annoying to others but to me they are attentive. And to the cashier Nolovia at the Princess Crossing branch, what a delight to have the pleasure of being served by her. She just provided me with the kind of service I haven't received in a while as she went over and above. Thank You.
1 reviews | Active since Jul 2022
Excellence
I would like to to just appreciate Gelmar staff for constantly calling me to collect my online, store collection order I made 29th March 2026. The message, calls etc might seem annoying to others but to me they are attentive. And to the cashier Nolovia at the Princess Crossing branch, what a delight to have the pleasure of being served by her. She just provided me with the kind of service I haven't received in a while as she went over and above. Thank You.
1 reviews | Active since Apr 2019
Bad faith and incompetence loses you loyal customers
Gelmar hillcrest branch review. The lady that takes orders for custom blinds, ****ed up all the blinds. Just recently tried hanging them and the lengths and widths are all reversed. I previously only thought it was the one blind that was wrong as I don't have a window that has 400mm drop and is 1250mm wide. When I went to exchange the one , they said it was my mistake for not checking if all was in order (not me trusting that their employee(s) know the difference between length and width) I can somewhat understand 1 wrong order but all 3. All 3 is gross negligence to the point that the measurements were written legibly and stated L for length and W for width. For reference w=wide and L=drop. Think the staff member needs to be reminded of this. Sh*tty part is I can't/won't get my money back nor will they make any further alterations to my orders. Disappointed 😞 truly as this was undeniably the fault of the worker, mine was oversight, thinking people know how to do their respective jobs. Gelmar needs to get their workers to do more trainings, and give some leeway to customers who were wrongly footed a bill in bad faith.
1 reviews | Active since Apr 2019
Bad faith and incompetence loses you loyal customers
Gelmar hillcrest branch review. The lady that takes orders for custom blinds, ****ed up all the blinds. Just recently tried hanging them and the lengths and widths are all reversed. I previously only thought it was the one blind that was wrong as I don't have a window that has 400mm drop and is 1250mm wide. When I went to exchange the one , they said it was my mistake for not checking if all was in order (not me trusting that their employee(s) know the difference between length and width) I can somewhat understand 1 wrong order but all 3. All 3 is gross negligence to the point that the measurements were written legibly and stated L for length and W for width. For reference w=wide and L=drop. Think the staff member needs to be reminded of this. Sh*tty part is I can't/won't get my money back nor will they make any further alterations to my orders. Disappointed 😞 truly as this was undeniably the fault of the worker, mine was oversight, thinking people know how to do their respective jobs. Gelmar needs to get their workers to do more trainings, and give some leeway to customers who were wrongly footed a bill in bad faith.