BH
Bradley H

1 reviews | Active since Mar 2009

10 Jan 2022, 13:01

The incorrect price

Went into Gelmar on Friday 7th Jan 2022 and purchased, amongst other items, a few castors with the wheel brake. On checking my receipt the price charged was not the price advertised on the shelf. On querying the issue, a person by the name of Jeoffrey assisted me , and acted with authority.( Not sure of his rank) The entire shelf had the incorrect price advertised and was supposed to be on the shelf next to it. I explained that this was not my problem but this Jeoff was not interested at all . Don't think he understands that it was there issue of incorrect pricing. Was only R5 per item difference and the loss of a regular customer at that store. Luckily the price was not R100 / item extra. Poor service is unacceptable.

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Replies (1)
Gelmar
Gelmar's reply10 Jan 2022, 13:51
Official
Good afternoon Bradley,

Thank you for your review.

Please accept our apologies for the poor in-store service you have received.
We will launch an internal investigation into this matter to make sure it does not happen again.

Again, please accept our sincerest apologies.

The Gelmar Team

Best regards,