Rude treatment by Gelmar Staff

Good day Trust you are well. I would like to lodge a complaint against the gelmar store in Newcastle on two accounts. One is treatment of customer by the sales assistance as well as handling of the situation by supposed management. Since the last few weeks I have been purchasing from gelmar alot , as I am renovating my store( if you would like POP to prove that I have been supporting your company, I am happy to send it). Secondly there is no sign to say no eating In the store, I bought a packet of popcorn from Your store, which you sell and opened it as we were paying. Your sales assistance started screaming at me to not do so, I walked up to him and said if you have something to tell me please say so and he said “ well I can’t keep telling you the same thing". He went on with me and I was highly offended. He clicked his tongue and belittled me for dropping my mask for a feww seconds to eat some popcorn. I checked outisde the store for signage, there is none. As a paying customer”, None of the sales assistance intervened. Allowed him to go on with me. He even clicked his toy he and spoke Zuzu to the other customer, directly insulting and when I told him I’m a customer - he said to me so what if you are supporting us? I’m so disappointed in your service and I will also put this on hello Peter. I went outside and saw the signage on the door and it specifically doesn’t mention no eating or drinking. Besides by law you can pull your mask down if you are eating or drinking, I mean honestly.

His name was tshepo. The Newcatle branch in kzn.