NL
Nkekolo L
1 reviews | Active since Nov 2020
17 Feb 2022, 13:41
Refusal to refund on returned items
On the 1st of February 2022 went to gelmar Polokwane. He bought few items n decided to return some of the items. So he returned them. To this gelmar hasn't returned his money. Everytime he calls Polokwane gelmar they give him attitude. At first they told him, he will be refunded after 14 days. Its more than 14 days now. Still no refund has been made.
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Gelmar's replyOfficial
17 Feb 2022, 14:03Good afternoon Nkekolo,
Thank you for your review.
Please accept our apologies for the poor service you have received.
Unfortunately, the Polokwane store is a distributor and not an actual Gelamr store. As such we cannot assist from our side. However, we will get the store to contact you directly to resolve this issue as soon as possible.
Again, please accept our sincerest apologies for any inconvenience caused.
Best regards,
The Gelmar Team
Thank you for your review.
Please accept our apologies for the poor service you have received.
Unfortunately, the Polokwane store is a distributor and not an actual Gelamr store. As such we cannot assist from our side. However, we will get the store to contact you directly to resolve this issue as soon as possible.
Again, please accept our sincerest apologies for any inconvenience caused.
Best regards,
The Gelmar Team
Gelmar's reply17 Feb 2022, 14:03
Official
Good afternoon Nkekolo,
Thank you for your review.
Please accept our apologies for the poor service you have received.
Unfortunately, the Polokwane store is a distributor and not an actual Gelamr store. As such we cannot assist from our side. However, we will get the store to contact you directly to resolve this issue as soon as possible.
Again, please accept our sincerest apologies for any inconvenience caused.
Best regards,
The Gelmar Team
Thank you for your review.
Please accept our apologies for the poor service you have received.
Unfortunately, the Polokwane store is a distributor and not an actual Gelamr store. As such we cannot assist from our side. However, we will get the store to contact you directly to resolve this issue as soon as possible.
Again, please accept our sincerest apologies for any inconvenience caused.
Best regards,
The Gelmar Team