Poor service returning items from Gelmar Retail Crossing

DO not buy anything at Gelmar and then want to return it as this could turn out to be a nightmare. I bought kitchen kickplates but they were the wrong size, returned them the next day. Once I said I want to return these items the dagger looks indicated I was in for a rough time. The person attending to me started finding fault with the item, and eventually I conceded as it was possible from tying down the items it could have got damaged, obviously a very inferior product if tying down can cause damage. So I accepted that the one kickplate is for my loss. Then the person finds a small chip in the one corner of another kickplate and says they not accepting this one neither, clearly the chip was there when I bought the item. To prevent a even bigger argument the manager was called and I must say he was even worse to deal with, it was his way and no other way, eventually after much arguing he said he would deduct 15% off and the item was placed back on the shelf, the next person just like me is going to get a damaged item. The smirk on the managers face was clear that I will never ever support or buy another item from Gelmar.