HM
Hughie M
1 reviews | Active since Dec 2009
13 Feb 2025, 08:18
Poor paid delivery times
Gelmar has some of the best hardware and DIY items on the market and my experience in-store has always been pleasant (Boksburg). My only complaint is with the unrealistic delivery times for online orders. 5-7 working days? This might be acceptable if it was a free service, but I payed top dollar for delivery, so I expect faster service. If a similar sized company in Pretoria can pack and ship an after-hours order by 09:30 next morning and have it delivered next day, you can also do it. 4 days in and still "processing" Heck even Builders delivers faster than that...
Helpful (0)
Replies (3)0
Replies (3)
Gelmar's replyOfficial
13 Feb 2025, 08:28Good morning Hughie,
Thank you for your review.
We are continuously searching for ways to improve our online delivery services, and we do appreciate any and all feedback pertaining to our delivery services.
We will ask our dispatch team to expedite your order, so that it is delivered to you as soon as possible.
Best regards,
The Gelmar Team
Thank you for your review.
We are continuously searching for ways to improve our online delivery services, and we do appreciate any and all feedback pertaining to our delivery services.
We will ask our dispatch team to expedite your order, so that it is delivered to you as soon as possible.
Best regards,
The Gelmar Team
Gelmar's reply13 Feb 2025, 08:28
Official
Good morning Hughie,
Thank you for your review.
We are continuously searching for ways to improve our online delivery services, and we do appreciate any and all feedback pertaining to our delivery services.
We will ask our dispatch team to expedite your order, so that it is delivered to you as soon as possible.
Best regards,
The Gelmar Team
Thank you for your review.
We are continuously searching for ways to improve our online delivery services, and we do appreciate any and all feedback pertaining to our delivery services.
We will ask our dispatch team to expedite your order, so that it is delivered to you as soon as possible.
Best regards,
The Gelmar Team
HM
Hughie M's updateReviewer Update
13 Feb 2025, 08:40Thanks for the speedy reply, I will update the feedback as soon as receive the delivery
HM
Hughie M's update13 Feb 2025, 08:40
Reviewer Update
Thanks for the speedy reply, I will update the feedback as soon as receive the delivery
HM
Hughie M's updateReviewer Update
17 Feb 2025, 10:28Items received this morning within your stated terms of delivery, thanks.
However, it is still beyond comprehension that an order that is in your inbox at 07:30 on a Monday morning, takes 5 working days to get picked and packed. What internal Gelmar business process could possibly take so long? This is not a courier issue.
I am paying for the delivery service, it is not for free, I expect better. I also wonder if I would have received the parcel had you not expedited it.
Overall, not impressed.
However, it is still beyond comprehension that an order that is in your inbox at 07:30 on a Monday morning, takes 5 working days to get picked and packed. What internal Gelmar business process could possibly take so long? This is not a courier issue.
I am paying for the delivery service, it is not for free, I expect better. I also wonder if I would have received the parcel had you not expedited it.
Overall, not impressed.
HM
Hughie M's update17 Feb 2025, 10:28
Reviewer Update
Items received this morning within your stated terms of delivery, thanks.
However, it is still beyond comprehension that an order that is in your inbox at 07:30 on a Monday morning, takes 5 working days to get picked and packed. What internal Gelmar business process could possibly take so long? This is not a courier issue.
I am paying for the delivery service, it is not for free, I expect better. I also wonder if I would have received the parcel had you not expedited it.
Overall, not impressed.
However, it is still beyond comprehension that an order that is in your inbox at 07:30 on a Monday morning, takes 5 working days to get picked and packed. What internal Gelmar business process could possibly take so long? This is not a courier issue.
I am paying for the delivery service, it is not for free, I expect better. I also wonder if I would have received the parcel had you not expedited it.
Overall, not impressed.