Pathetic customer service at Gelmar Springfield

I visited Gelmar in Springfield over the last 3 days consecutively. Each time I visited there, the till was full of staff having a conversation but there was nobody to assist on the floor. Today I visited there again and was greeted with the same poor customer service. I asked a gentleman for assistance he told me it's in the isle and went on his way. I get to the cashier area and the person assisting me stops to attend to someone else. I stood there for 9 minutes waiting for her to complete ringing up my items which was only 2 things. She didn't excuse herself or even acknowledge that she had kept me waiting. The rest of the cashiers who were free, laughed and continued their conversations with each other. When i asked for a manager I was told the manager is busy with the renovations.

I am extremely upset and I feel beyond disrespected. I don't know why the standards have dropped but I had never had such a horrible experience at this store before.