AH
Attie H
1 reviews | Active since Jun 2019
01 Sept 2021, 15:37
Order not ready for pickup.
Phoned Gelmar in George on Monday 30 August 2021 to confirm that I can place an order online for pickup on Wednesday 01 Sep 2021.
Being less than the 5-7 days as indicated on web I wanted to confirm it.
Spoke to Lyndon who confirmed that order will be ready on time and that items are in stock.
Placed order and paid.
Recieved an SMS the same day on 12h45 to inform me that order is ready for collection.
Arrived there today 01 September 2021 and order was not ready. They only then on presentation of the order started to pick items from shelves.
Please do not advertise a service which you clearly can't provide
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Gelmar's replyOfficial
01 Sept 2021, 16:03Good afternoon Attie,
Thank you for your review.
Sir, please accept our apologies for the poor customer service you have received from Gelmar.
Thank you for bringing this to our attention; we will be launching an investigation as to why this completely unacceptable issue occurred. When we send out communications to our customers to collect their orders, the orders must be ready for collection, simple.
Again, please accept our sincerest apologies for the poor customer service.
Best regards,
The Gelmar Team
Thank you for your review.
Sir, please accept our apologies for the poor customer service you have received from Gelmar.
Thank you for bringing this to our attention; we will be launching an investigation as to why this completely unacceptable issue occurred. When we send out communications to our customers to collect their orders, the orders must be ready for collection, simple.
Again, please accept our sincerest apologies for the poor customer service.
Best regards,
The Gelmar Team
Gelmar's reply01 Sept 2021, 16:03
Official
Good afternoon Attie,
Thank you for your review.
Sir, please accept our apologies for the poor customer service you have received from Gelmar.
Thank you for bringing this to our attention; we will be launching an investigation as to why this completely unacceptable issue occurred. When we send out communications to our customers to collect their orders, the orders must be ready for collection, simple.
Again, please accept our sincerest apologies for the poor customer service.
Best regards,
The Gelmar Team
Thank you for your review.
Sir, please accept our apologies for the poor customer service you have received from Gelmar.
Thank you for bringing this to our attention; we will be launching an investigation as to why this completely unacceptable issue occurred. When we send out communications to our customers to collect their orders, the orders must be ready for collection, simple.
Again, please accept our sincerest apologies for the poor customer service.
Best regards,
The Gelmar Team