NOT TAKING RESPONSIBILITY

we bought two hinges at gelmar centurion to put glass in. it was the 1st time that we purchase from Gelmar and it would be the last. The hinges was not strong enough to hold the glass, there was no indication on the shelves advising how thick glass can be used with the hinges that is sold. After this error on Gelmar side the glass fell from the hinges where it was put up at a jewelry store costing us R4000 in damages, after consulting with Gelmar Centurion and Mike Uys the regional manager he promised that he would investigate. After phoning with no reply they requested the original invoice which was sent to them. After another 2 weeks Mike Uys still dont reply and i phoned their head office. Mike told me he will not reimburse us for the damage as my husband had knowledge of what he was doing and should have been more carefull. I think they are trying to avoid the issue of there bad service there was no instruction and I learn that we had to google in store for specs on hidges or look at a book that was not there. If nothing is going to happen due to there attitude and money i have lost i would have no other alternative but to name and shame and take this matter further.