KC
Keith C
1 reviews | Active since Sept 2016
22 Nov 2020, 21:03
Non existent service
Ii walked into the Stoneridge branch late morning on Sunday 22 November. Had a sample in a clear packet. Did 2 full laps of the store could not see what I wanted. Stood I front of the store and 5 or 6 staff we all behind the cash desk. Maximum of 2 were assisting customers. More like 1, but cannot be certain. Nobody acknowledged me or asked if I needed help. The only time I staff member asked me anything was to take my temperature and even that was with no enthusiasm.
I walked out and at a fair volume said Thanks for the great service- sarcastically
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Replies (1)Gelmar's replyOfficial
23 Nov 2020, 06:34Good morning Keith,
Thank you for your review and please accept our apologies for the poor in-store service you received at our Greenstone store.
We do strive for customer service excellence however, we obviously dropped the ball here. Rest assured we will investigate this issue.
Again, please accept our sincerest apologies.
The Gelmar Team
Thank you for your review and please accept our apologies for the poor in-store service you received at our Greenstone store.
We do strive for customer service excellence however, we obviously dropped the ball here. Rest assured we will investigate this issue.
Again, please accept our sincerest apologies.
The Gelmar Team
Gelmar's reply23 Nov 2020, 06:34
Official
Good morning Keith,
Thank you for your review and please accept our apologies for the poor in-store service you received at our Greenstone store.
We do strive for customer service excellence however, we obviously dropped the ball here. Rest assured we will investigate this issue.
Again, please accept our sincerest apologies.
The Gelmar Team
Thank you for your review and please accept our apologies for the poor in-store service you received at our Greenstone store.
We do strive for customer service excellence however, we obviously dropped the ball here. Rest assured we will investigate this issue.
Again, please accept our sincerest apologies.
The Gelmar Team
