KM
Katleho M
1 reviews | Active since Nov 2013
09 Jun 2022, 15:32
NESRAC GELMAR BAD SERVICE
I have just received TERRIBLE SERVICE from Gelmar Nesrac. They asked me to send POP which I did *** to their email. They "couldn't pick it up because there are alot of payments". It took a hour for them tell me that the 1st payment made had a shortfall. Even after giving them a reference to trace POP.
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Replies (2)
Gelmar's replyOfficial
09 Jun 2022, 15:38Good afternoon Katleho,
We hope you are well.
Please accept our apologies for the poor in-store service you received.
We will investigate the issue by reviewing the CCTV footage, engaging with the staff on duty at the time, and will take action accordingly.
Again, please accept our sincerest apologies for any inconvenience caused.
Best regards,
The Gelmar Team
We hope you are well.
Please accept our apologies for the poor in-store service you received.
We will investigate the issue by reviewing the CCTV footage, engaging with the staff on duty at the time, and will take action accordingly.
Again, please accept our sincerest apologies for any inconvenience caused.
Best regards,
The Gelmar Team
Gelmar's reply09 Jun 2022, 15:38
Official
Good afternoon Katleho,
We hope you are well.
Please accept our apologies for the poor in-store service you received.
We will investigate the issue by reviewing the CCTV footage, engaging with the staff on duty at the time, and will take action accordingly.
Again, please accept our sincerest apologies for any inconvenience caused.
Best regards,
The Gelmar Team
We hope you are well.
Please accept our apologies for the poor in-store service you received.
We will investigate the issue by reviewing the CCTV footage, engaging with the staff on duty at the time, and will take action accordingly.
Again, please accept our sincerest apologies for any inconvenience caused.
Best regards,
The Gelmar Team
KM
Katleho M's updateReviewer Update
09 Jun 2022, 16:13CCTV footage is of no use cause I did payment via EFT
KM
Katleho M's update09 Jun 2022, 16:13
Reviewer Update
CCTV footage is of no use cause I did payment via EFT