MN
Malibongwe N
1 reviews | Active since Apr 2024
07 Apr 2024, 18:59
I'm disappointed 😥
I bought double sided tape 2 days back when I put it on my mirror if fell off and broke😠I asked the guy that helped me will it work on my mirror then he said yes and we never spoke about how big is the mirror he just said I have this that you can use on your mirror it's expensive though! Then I said the price says it's worth buying and I bought it with 2 other item. I went there this morning to ask for refund or give me something that works ill pay for the extra unfortunately I had no slip but I paid with my card 💳 the manager said I must pay double the amount to get get refund which is madness I left it the the double sided tape they can have it
Helpful (0)
Replies (3)0
Replies (3)Gelmar's replyOfficial
08 Apr 2024, 06:55Good morning Malibongwe,
Thank you for the review.
Please accept our apologies for the poor in store service you have received at the Port Elizabeth branch.
The area manger will be in contact with you as soon as possible to discuss your complaint. We will review the video footage, and launch an investigation into this matter with urgency.
Kind regards,
The Gelmar Team
Thank you for the review.
Please accept our apologies for the poor in store service you have received at the Port Elizabeth branch.
The area manger will be in contact with you as soon as possible to discuss your complaint. We will review the video footage, and launch an investigation into this matter with urgency.
Kind regards,
The Gelmar Team
Gelmar's reply08 Apr 2024, 06:55
Official
Good morning Malibongwe,
Thank you for the review.
Please accept our apologies for the poor in store service you have received at the Port Elizabeth branch.
The area manger will be in contact with you as soon as possible to discuss your complaint. We will review the video footage, and launch an investigation into this matter with urgency.
Kind regards,
The Gelmar Team
Thank you for the review.
Please accept our apologies for the poor in store service you have received at the Port Elizabeth branch.
The area manger will be in contact with you as soon as possible to discuss your complaint. We will review the video footage, and launch an investigation into this matter with urgency.
Kind regards,
The Gelmar Team
MN
Malibongwe N's updateReviewer Update
08 Apr 2024, 21:00Thank you Gelmar for your response I left happy , store manager handled the situation just like I asked the guy who served me yesterday no refunds then pay the remainder of the balance . Thanks Gladwell for Championing Service 100% I will visit soon
MN
Malibongwe N's update08 Apr 2024, 21:00
Reviewer Update
Thank you Gelmar for your response I left happy , store manager handled the situation just like I asked the guy who served me yesterday no refunds then pay the remainder of the balance . Thanks Gladwell for Championing Service 100% I will visit soon
Gelmar's replyOfficial
09 Apr 2024, 07:30Good day Malibongwe,
We are very pleased to have resolved your issue.
This incident will be used as a learning tool, to improve on our customer service.
We would very much appreciate it if you would consider improving our rating.
Once again, thank you and we look forward to seeing you in store, and serving you again very soon.
best regards,
The Gelmar Team
We are very pleased to have resolved your issue.
This incident will be used as a learning tool, to improve on our customer service.
We would very much appreciate it if you would consider improving our rating.
Once again, thank you and we look forward to seeing you in store, and serving you again very soon.
best regards,
The Gelmar Team
Gelmar's reply09 Apr 2024, 07:30
Official
Good day Malibongwe,
We are very pleased to have resolved your issue.
This incident will be used as a learning tool, to improve on our customer service.
We would very much appreciate it if you would consider improving our rating.
Once again, thank you and we look forward to seeing you in store, and serving you again very soon.
best regards,
The Gelmar Team
We are very pleased to have resolved your issue.
This incident will be used as a learning tool, to improve on our customer service.
We would very much appreciate it if you would consider improving our rating.
Once again, thank you and we look forward to seeing you in store, and serving you again very soon.
best regards,
The Gelmar Team
