MD
Malcolm D
1 reviews | Active since Feb 2018
29 Oct 2019, 22:51
Gelmar Service Sucks
Good day..Today i had probably the worst service (non service! !)received as a customer ever. .imagine standing at the tills,with no cashiers helping me,and staff walking past me as if I didn't exist..(actually, there wasnt even a cashier at one of the 4 paypoints)...was standing for longer than 5 minutes,before I decided to leave my items at the till and just left..Mind,there were a lot of white people in the shop,so maybe it's Gelmar policy to attend to them..I'm not trying to make this a racial issue,but it was just disgusting to be ignored. .This happened at the N1 value centre, Cape Town. .
Helpful (0)
Replies (3)0
Replies (3)
Gelmar's replyOfficial
30 Oct 2019, 08:09Good day Malcolm,
Please accept our sincerest apologies for your instore experience. We strive to serve all our customers timeously, equally and with the utmost respect.
May we please request the day and time that you visited our N1 City store so that we can investigate this issue.
The Gelmar Team
Please accept our sincerest apologies for your instore experience. We strive to serve all our customers timeously, equally and with the utmost respect.
May we please request the day and time that you visited our N1 City store so that we can investigate this issue.
The Gelmar Team
Gelmar's reply30 Oct 2019, 08:09
Official
Good day Malcolm,
Please accept our sincerest apologies for your instore experience. We strive to serve all our customers timeously, equally and with the utmost respect.
May we please request the day and time that you visited our N1 City store so that we can investigate this issue.
The Gelmar Team
Please accept our sincerest apologies for your instore experience. We strive to serve all our customers timeously, equally and with the utmost respect.
May we please request the day and time that you visited our N1 City store so that we can investigate this issue.
The Gelmar Team
MD
Malcolm D's updateReviewer Update
30 Oct 2019, 16:10Good day..Happened at around 4 Tuesday afternoon (29 Oct)..what's probably bad was that I just had to stand there,as if I didn't exist. .the one cashier lady who was manning the till,spoke to one of her colleagues, then she just walked away..not even excusing herself or explaining why..so not very well..so I was left there and all till points empty
MD
Malcolm D's update30 Oct 2019, 16:10
Reviewer Update
Good day..Happened at around 4 Tuesday afternoon (29 Oct)..what's probably bad was that I just had to stand there,as if I didn't exist. .the one cashier lady who was manning the till,spoke to one of her colleagues, then she just walked away..not even excusing herself or explaining why..so not very well..so I was left there and all till points empty
Gelmar's replyOfficial
31 Oct 2019, 14:03Good afternoon Malcolm,
Thank you for the feedback.
Please may we request your contact details, telephone number and Email address, so that we can converse with you directly.
Best regards,
The Gelmar Team
Thank you for the feedback.
Please may we request your contact details, telephone number and Email address, so that we can converse with you directly.
Best regards,
The Gelmar Team
Gelmar's reply31 Oct 2019, 14:03
Official
Good afternoon Malcolm,
Thank you for the feedback.
Please may we request your contact details, telephone number and Email address, so that we can converse with you directly.
Best regards,
The Gelmar Team
Thank you for the feedback.
Please may we request your contact details, telephone number and Email address, so that we can converse with you directly.
Best regards,
The Gelmar Team