1 reviews | Active since May 2016

30 Aug 2022, 15:13

A little respect goes a long way

Hi there,

I'd like to alert you to an incident this morning.

While one of your staff was loading items into another client's car, he first stopped to lean on my car for a chat. Then opened the door into my car, which was idling at the time.

I rolled down the window and get him to close the door and then as he casually walked away, had to shout at his back to get his attention.

After calling him out for what he did, he waved, smile kept moving and gave me a ****y sorry. I asked him to be careful and respect other people's property, and got another laugh and casual sorry.

Your security watched the whole thing.

While your team there are for the most part friendly and helpful, this incident needs to be addressed, especially when a person has raised a serious issue, damage to property and your staffs response is a joke...

Pls follow up and supply me with the outcome if you attend to this complaint in any way.

PS I tried to send this directly in your website but the email address gave an error code.

Rgds June

0
Replies (1)
Gelmar
Gelmar's reply30 Aug 2022, 15:21
Official
Good afternoon June,

Thank you for your review.

Please accept our apologies for the incident that you experienced today.
We will certainly launch an investigation, and will inform you of the outcome.

Again, please accept our sincerest apologies.

Best regards,
The Gelmar Team