Worst service and returns ever experienced!! Will never buy from them again.

My order was placed on the 30th of March And I received delivery on the 24 of April. We did a lot of research on different websites and compared the measurement instructions as well as reviews. Based on the reviews we thought we could trust the measurement instructiom on their site. We followed the measurements specifically and I Built-in some leeway for my son to grow into his little spider man suit only to find upon delivery that the suit was 2 sizes too small than what the measurements indicated. He tried it on and I emailed in on the samw day to log a return and to inform them that we have tried it on (as the feet are covered like a sock I was concerned that the item may not be accepted and I advised that the plastic ziplock baggie was ripped in my son's excitement). The next day 25th I received instructions that I needed to log this on the account directly which I did.

The item was collected and I was advised that they would need to order in the larger size to replace. They confirmed receipt of the return and advosed that everything will be arranged for my replacement.

On the 11th of May I asked for an update as this item was for my son'a birthday on 26th May and wanted to make sure it would be replaced in time. I was again assured that they are still waiting on the replacement but all is well and should be delivered soon.

On 19 May I receive an emailing saying that the item won't be replaced as the item is not in as new condition and the plastic ziplock bag was ripped so can't place it back in the bag. However they will charge a 15% restocking fee and give me a credit to use towards purchasing the item that has now arrived in stock that was intended for the replacement.

I rep**** asking for specific information on cost so I can understand what this would mean financially.

I neber received a reply so on 22 May I phoned asking for feedback and I was assured that the situation will be looked into albeit the lady that has been assisting me was not in the offfice at the time but will call me as soon as she is back.

On the 23rd I receive and email detailing that they won't return the item and the 15% resticking fee won't go ahead now we must just pay R99 to have the item returned or collect it.

I asked to make a complaint and never received a response from management. My husband went to collect the item and the setup was akin to a movie where someone sets up a desk and a phone in a random office space as a **** only to head out the door as soon as there is trouble.

Regardless we got the item back that does not fit and had to try and find another presert for my son last minute.

I will never purchase from them again!!!

The worst customer service I have ever come accross.

If we were told that the item could not be replaced within the week when the item was collected and reached their warehouse, we would have had ample time to resolve the issue and have the gift that my son so desperately wanted. What little *** doesn't want to pretend play to be a superhero. However they chose to make promises that they decided not to keep.

Maybe also ensire that your sizing guidance is correct. It is very dissappointling to have to wait weeks for an order to come in only to find it is 2 sizes too small.