Worst experience
This is the worst experience I have had with a store in a while. I paid to get an item delivered the same day as that option was provided, I was then notified that someone a Geewiz informed the courier company only to pick my package up after 16h00 for delivery next day. I phoned Geewiz twice, the first time the lady informed me she will get back to me in a few min, NEVER HAPPENED. The second time the lady put me on hold, I waited for over 10 min and I ended up ending the call as clearly no one was going to handle this issue.
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Geewiz's replyOfficial
16 Sept 2026, 17:08Hi Edwin
We sincerely apologise for the experience you had with us and, in particular, for the lack of follow-up when you contacted our team. We understand how frustrating it must have been to pay for same-day delivery and then not receive the service you expected.
We always aim to inform our customers beforehand if any discrepancies arise with an order. Unfortunately, there was a system error with your order where same-day delivery appeared as an available option for your address. When our Shipping Team reviewed the order, they identified that the address was outside of the courier’s delivery geofence, which meant that same-day delivery could not be fulfilled as initially expected.
Our agent also tried to contact you to apologise and explain the situation, but unfortunately the call went through to voicemail. He then followed up by email to ensure that you were still informed of what had happened with the delivery.
We have since escalated this to our Development Team to investigate the system error and ensure that the delivery options displayed are accurate according to the courier’s service areas, so that this does not happen again.
We also sincerely apologise that you were not assisted as expected when you contacted us and that you were left waiting on hold. This is certainly not the level of service we aim to provide.We apologise once again for the inconvenience and frustration caused.
Regards,
The Geewiz Team
We sincerely apologise for the experience you had with us and, in particular, for the lack of follow-up when you contacted our team. We understand how frustrating it must have been to pay for same-day delivery and then not receive the service you expected.
We always aim to inform our customers beforehand if any discrepancies arise with an order. Unfortunately, there was a system error with your order where same-day delivery appeared as an available option for your address. When our Shipping Team reviewed the order, they identified that the address was outside of the courier’s delivery geofence, which meant that same-day delivery could not be fulfilled as initially expected.
Our agent also tried to contact you to apologise and explain the situation, but unfortunately the call went through to voicemail. He then followed up by email to ensure that you were still informed of what had happened with the delivery.
We have since escalated this to our Development Team to investigate the system error and ensure that the delivery options displayed are accurate according to the courier’s service areas, so that this does not happen again.
We also sincerely apologise that you were not assisted as expected when you contacted us and that you were left waiting on hold. This is certainly not the level of service we aim to provide.We apologise once again for the inconvenience and frustration caused.
Regards,
The Geewiz Team
Geewiz's reply16 Sept 2026, 17:08
Official
Hi Edwin
We sincerely apologise for the experience you had with us and, in particular, for the lack of follow-up when you contacted our team. We understand how frustrating it must have been to pay for same-day delivery and then not receive the service you expected.
We always aim to inform our customers beforehand if any discrepancies arise with an order. Unfortunately, there was a system error with your order where same-day delivery appeared as an available option for your address. When our Shipping Team reviewed the order, they identified that the address was outside of the courier’s delivery geofence, which meant that same-day delivery could not be fulfilled as initially expected.
Our agent also tried to contact you to apologise and explain the situation, but unfortunately the call went through to voicemail. He then followed up by email to ensure that you were still informed of what had happened with the delivery.
We have since escalated this to our Development Team to investigate the system error and ensure that the delivery options displayed are accurate according to the courier’s service areas, so that this does not happen again.
We also sincerely apologise that you were not assisted as expected when you contacted us and that you were left waiting on hold. This is certainly not the level of service we aim to provide.We apologise once again for the inconvenience and frustration caused.
Regards,
The Geewiz Team
We sincerely apologise for the experience you had with us and, in particular, for the lack of follow-up when you contacted our team. We understand how frustrating it must have been to pay for same-day delivery and then not receive the service you expected.
We always aim to inform our customers beforehand if any discrepancies arise with an order. Unfortunately, there was a system error with your order where same-day delivery appeared as an available option for your address. When our Shipping Team reviewed the order, they identified that the address was outside of the courier’s delivery geofence, which meant that same-day delivery could not be fulfilled as initially expected.
Our agent also tried to contact you to apologise and explain the situation, but unfortunately the call went through to voicemail. He then followed up by email to ensure that you were still informed of what had happened with the delivery.
We have since escalated this to our Development Team to investigate the system error and ensure that the delivery options displayed are accurate according to the courier’s service areas, so that this does not happen again.
We also sincerely apologise that you were not assisted as expected when you contacted us and that you were left waiting on hold. This is certainly not the level of service we aim to provide.We apologise once again for the inconvenience and frustration caused.
Regards,
The Geewiz Team