lL
lesley L
1 reviews | Active since May 2019
20 Jul 2020, 12:20
WORSE ONLINE COMPANY
I ordered a Webcam on the 14 July 2020, which I returned on the 17July 2020 as to it's not compatible with my Laptop. I emailed Geewiz immediately as they state on their Website that within 7 days they give you a money back guarantee. Nicole from Geewiz rep**** first by giving me advice how to install, but I advised them that I followed the necessary steps, but my Laptop needs to be upgraded Nicole later rep**** asking if I have the original packaging and that there will be a 15% deduction. She offered to send a voucher, but I declined. As to now I'm hunting them for my money! Slow email responses, and no customer service as their phone lines are not working.
Do not buy online from Geewiz, rather do Amazon/ Takelot or ins tore
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Replies (2)lL
lesley L's updateReviewer Update
22 Jul 2020, 16:42I emailed Geewiz on the 16.07.2020 to refund a R2300 Webcam. Today 22.07.20 I got this response:
We are here to assist you with resolving this situation, however we will not take abuse from any customer!
We have attempted to discuss this matter with your husband, but he refuses to allow us any part of the conversation, whatsoever.
Unfortunately until we are able to talk to you to resolve this, we will not be able to process your refund. We are not holding back your money, but there is a process that needs to be followed regardless of what your and your husbands opinions are. This is all clearly stated in our T's and C's which you can find here: "
We are here to assist you with resolving this situation, however we will not take abuse from any customer!
We have attempted to discuss this matter with your husband, but he refuses to allow us any part of the conversation, whatsoever.
Unfortunately until we are able to talk to you to resolve this, we will not be able to process your refund. We are not holding back your money, but there is a process that needs to be followed regardless of what your and your husbands opinions are. This is all clearly stated in our T's and C's which you can find here: "
lL
lesley L's update22 Jul 2020, 16:42
Reviewer Update
I emailed Geewiz on the 16.07.2020 to refund a R2300 Webcam. Today 22.07.20 I got this response:
We are here to assist you with resolving this situation, however we will not take abuse from any customer!
We have attempted to discuss this matter with your husband, but he refuses to allow us any part of the conversation, whatsoever.
Unfortunately until we are able to talk to you to resolve this, we will not be able to process your refund. We are not holding back your money, but there is a process that needs to be followed regardless of what your and your husbands opinions are. This is all clearly stated in our T's and C's which you can find here: "
We are here to assist you with resolving this situation, however we will not take abuse from any customer!
We have attempted to discuss this matter with your husband, but he refuses to allow us any part of the conversation, whatsoever.
Unfortunately until we are able to talk to you to resolve this, we will not be able to process your refund. We are not holding back your money, but there is a process that needs to be followed regardless of what your and your husbands opinions are. This is all clearly stated in our T's and C's which you can find here: "
lL
lesley L's updateReviewer Update
22 Jul 2020, 16:43 THE LAST TELEPHONIC CONVERSATION WE HAD:
20TH, GEEWIZ PHONES MY WIFE AT WORK AND SHOUTS HER DOWN FOR DISPLAYING HER ANGER OF HER REFUND NOT BEING RETURNED AFTER POOR COMMUNICATION FROM THEIR SIDE! THE COURIER FETCHED THE DEVICE ON 21.07.20, MY WIFE THEN EMAILED THEM FOR A RESPONSE, TODAY (22.07.20), GEEWIZ CALLED NOW @ 4PM, I ANSWERED, SINCE THE LAST TIME, MY WIFE RECEIVED A VERY DISTURBING CALL, FROM A DIRECTOR BULLYING HER TO REMOVER HER HELLOPETER REVIEW. I RESPONDED, "WHY MY MONEY HASN'T REFLECTED IN MY ACCOUNT IN THE LAST 48 HOURS, WHILST THE DEVICE WAS DELIVERED IN PERFECT CONDITION. I ALSO QUESTIONED WHY I NEVER RECEIVED A RECEIPT FROM GEEWIZ FOR A RETURN/REFUND PROCESSED! I'M IN CAPE TOWN, I SENT BACK A PRODUCT TO A COMPANY, THAT MADE NO EFFORT TO ISSUE ME A RECEIPT OR ACKNOWLEDGEMENT OF MY REFUND BEING PROCESSED IN SOME REASONABLE TIME FRAME!
**NOW TELL ME THIS IS NOT A ****!!!**
20TH, GEEWIZ PHONES MY WIFE AT WORK AND SHOUTS HER DOWN FOR DISPLAYING HER ANGER OF HER REFUND NOT BEING RETURNED AFTER POOR COMMUNICATION FROM THEIR SIDE! THE COURIER FETCHED THE DEVICE ON 21.07.20, MY WIFE THEN EMAILED THEM FOR A RESPONSE, TODAY (22.07.20), GEEWIZ CALLED NOW @ 4PM, I ANSWERED, SINCE THE LAST TIME, MY WIFE RECEIVED A VERY DISTURBING CALL, FROM A DIRECTOR BULLYING HER TO REMOVER HER HELLOPETER REVIEW. I RESPONDED, "WHY MY MONEY HASN'T REFLECTED IN MY ACCOUNT IN THE LAST 48 HOURS, WHILST THE DEVICE WAS DELIVERED IN PERFECT CONDITION. I ALSO QUESTIONED WHY I NEVER RECEIVED A RECEIPT FROM GEEWIZ FOR A RETURN/REFUND PROCESSED! I'M IN CAPE TOWN, I SENT BACK A PRODUCT TO A COMPANY, THAT MADE NO EFFORT TO ISSUE ME A RECEIPT OR ACKNOWLEDGEMENT OF MY REFUND BEING PROCESSED IN SOME REASONABLE TIME FRAME!
**NOW TELL ME THIS IS NOT A ****!!!**
lL
lesley L's update22 Jul 2020, 16:43
Reviewer Update
THE LAST TELEPHONIC CONVERSATION WE HAD:
20TH, GEEWIZ PHONES MY WIFE AT WORK AND SHOUTS HER DOWN FOR DISPLAYING HER ANGER OF HER REFUND NOT BEING RETURNED AFTER POOR COMMUNICATION FROM THEIR SIDE! THE COURIER FETCHED THE DEVICE ON 21.07.20, MY WIFE THEN EMAILED THEM FOR A RESPONSE, TODAY (22.07.20), GEEWIZ CALLED NOW @ 4PM, I ANSWERED, SINCE THE LAST TIME, MY WIFE RECEIVED A VERY DISTURBING CALL, FROM A DIRECTOR BULLYING HER TO REMOVER HER HELLOPETER REVIEW. I RESPONDED, "WHY MY MONEY HASN'T REFLECTED IN MY ACCOUNT IN THE LAST 48 HOURS, WHILST THE DEVICE WAS DELIVERED IN PERFECT CONDITION. I ALSO QUESTIONED WHY I NEVER RECEIVED A RECEIPT FROM GEEWIZ FOR A RETURN/REFUND PROCESSED! I'M IN CAPE TOWN, I SENT BACK A PRODUCT TO A COMPANY, THAT MADE NO EFFORT TO ISSUE ME A RECEIPT OR ACKNOWLEDGEMENT OF MY REFUND BEING PROCESSED IN SOME REASONABLE TIME FRAME!
**NOW TELL ME THIS IS NOT A ****!!!**
20TH, GEEWIZ PHONES MY WIFE AT WORK AND SHOUTS HER DOWN FOR DISPLAYING HER ANGER OF HER REFUND NOT BEING RETURNED AFTER POOR COMMUNICATION FROM THEIR SIDE! THE COURIER FETCHED THE DEVICE ON 21.07.20, MY WIFE THEN EMAILED THEM FOR A RESPONSE, TODAY (22.07.20), GEEWIZ CALLED NOW @ 4PM, I ANSWERED, SINCE THE LAST TIME, MY WIFE RECEIVED A VERY DISTURBING CALL, FROM A DIRECTOR BULLYING HER TO REMOVER HER HELLOPETER REVIEW. I RESPONDED, "WHY MY MONEY HASN'T REFLECTED IN MY ACCOUNT IN THE LAST 48 HOURS, WHILST THE DEVICE WAS DELIVERED IN PERFECT CONDITION. I ALSO QUESTIONED WHY I NEVER RECEIVED A RECEIPT FROM GEEWIZ FOR A RETURN/REFUND PROCESSED! I'M IN CAPE TOWN, I SENT BACK A PRODUCT TO A COMPANY, THAT MADE NO EFFORT TO ISSUE ME A RECEIPT OR ACKNOWLEDGEMENT OF MY REFUND BEING PROCESSED IN SOME REASONABLE TIME FRAME!
**NOW TELL ME THIS IS NOT A ****!!!**