Very Frustrated

On the 04 Jul 2025 at 13:36 I wrote a review On the horrible advice I received from Geewiz by selling me an incompatible battery and inverter combo. They called me and scheduled a return for the battery, which gave me hope. It is almost 3 weeks later now and the agent assisting me is still waiting for approval for replacing the battery and settling the difference. I am FRUSTRATED. I am frustrated because the decision makers are not taking my matter seriously, my installers have been on standby for 3 weeks and I have been severely inconvenienced. I am so frustrated that I am looking to escalate this matter. Who can I reach out to for assistance on this since Geewiz clearly doesn't want to deal with the customer with urgency.