LS
LORRETTA S
1 reviews | Active since Sept 2017
08 Aug 2025, 21:45
Time wasters
Geewiz wasted my time. Tumelo has been handling my enquiry. He confirm that the quantity I was looking for was available. Made payments and now im told not even 1 can be supp****. Now I have to wait for refund.
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Geewiz's replyOfficial
11 Aug 2025, 10:45Hi Lorretta
I hope all is well.
Thank you for your message.
Firstly, I want to sincerely apologise for the frustrating experience you’ve had with this order. We completely understand how disappointing it must be, especially after receiving confirmation on the quantity, making payment, and then being told the items are no longer available. In this case, we were relying on stock confirmation from one of our external suppliers. Tumelo confirmed availability with them before we proceeded with the quote and order. Unfortunately, once the order was placed, the supplier informed us that the colour initially confirmed (black) was no longer available and only navy chairs were in stock.
We know this is not the kind of service you expected or deserve, and we’re truly sorry for the inconvenience and time lost. As a business, we are working closely with our suppliers to prevent issues like this from happening again. We take this matter seriously and are using your feedback to improve our processes moving forward.
Thank you again for raising this, it helps us grow and work towards better solutions for all our customers.
Regards,
The Geewiz Team.
I hope all is well.
Thank you for your message.
Firstly, I want to sincerely apologise for the frustrating experience you’ve had with this order. We completely understand how disappointing it must be, especially after receiving confirmation on the quantity, making payment, and then being told the items are no longer available. In this case, we were relying on stock confirmation from one of our external suppliers. Tumelo confirmed availability with them before we proceeded with the quote and order. Unfortunately, once the order was placed, the supplier informed us that the colour initially confirmed (black) was no longer available and only navy chairs were in stock.
We know this is not the kind of service you expected or deserve, and we’re truly sorry for the inconvenience and time lost. As a business, we are working closely with our suppliers to prevent issues like this from happening again. We take this matter seriously and are using your feedback to improve our processes moving forward.
Thank you again for raising this, it helps us grow and work towards better solutions for all our customers.
Regards,
The Geewiz Team.
Geewiz's reply11 Aug 2025, 10:45
Official
Hi Lorretta
I hope all is well.
Thank you for your message.
Firstly, I want to sincerely apologise for the frustrating experience you’ve had with this order. We completely understand how disappointing it must be, especially after receiving confirmation on the quantity, making payment, and then being told the items are no longer available. In this case, we were relying on stock confirmation from one of our external suppliers. Tumelo confirmed availability with them before we proceeded with the quote and order. Unfortunately, once the order was placed, the supplier informed us that the colour initially confirmed (black) was no longer available and only navy chairs were in stock.
We know this is not the kind of service you expected or deserve, and we’re truly sorry for the inconvenience and time lost. As a business, we are working closely with our suppliers to prevent issues like this from happening again. We take this matter seriously and are using your feedback to improve our processes moving forward.
Thank you again for raising this, it helps us grow and work towards better solutions for all our customers.
Regards,
The Geewiz Team.
I hope all is well.
Thank you for your message.
Firstly, I want to sincerely apologise for the frustrating experience you’ve had with this order. We completely understand how disappointing it must be, especially after receiving confirmation on the quantity, making payment, and then being told the items are no longer available. In this case, we were relying on stock confirmation from one of our external suppliers. Tumelo confirmed availability with them before we proceeded with the quote and order. Unfortunately, once the order was placed, the supplier informed us that the colour initially confirmed (black) was no longer available and only navy chairs were in stock.
We know this is not the kind of service you expected or deserve, and we’re truly sorry for the inconvenience and time lost. As a business, we are working closely with our suppliers to prevent issues like this from happening again. We take this matter seriously and are using your feedback to improve our processes moving forward.
Thank you again for raising this, it helps us grow and work towards better solutions for all our customers.
Regards,
The Geewiz Team.